Subject: Ticket Assigned - Conversation with laiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 20:49:20 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laiza laiza                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  laiza Bot:  Hi laiza, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  i just want to know how to avail the buy1take1 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  live agent please Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi laiza, what do you need help with? Customer:  ?Store Location Bot:    Looking for a MaxFashion Stores near you? Just tap on the link below? and choose your city.   www.maxfashion.com/sa/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0598027811 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi dear customer , thank you for getting in touch with us my name is Amirh May i know how i can help you? Customer:  how tox avail this one Customer:  IMAGE Customer:  do i need to enter a code to avail the buy 1take 1 Agent:  To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.    If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value. Agent:  Do let me know if you need anything more..? Customer:  even i went to check out its not applying Customer:  IMAGE Customer:  IMAGE Agent:  Two products must be placed from the offer to be implemented Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:35 AM, 07th Oct                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:35 AM, 07th Oct                     laiza                    how to avail the buy 1 take 1 promo it seems like its not applying even when check out           12:36 AM, 07th Oct                     laiza                    here is the proof           12:36 AM, 07th Oct                     laiza                             12:37 AM, 07th Oct                     laiza                             12:37 AM, 07th Oct                   Amirh                   My dear, you must put two pieces of the same product           12:37 AM, 07th Oct                     laiza                    all i choose is from the buy take 1           12:37 AM, 07th Oct                     laiza                    even i choose that one still not applying           12:38 AM, 07th Oct                   Amirh                   Was it two pieces or one piece?           12:38 AM, 07th Oct                     laiza                             12:38 AM, 07th Oct                   Amirh                   يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.           12:39 AM, 07th Oct                   Amirh                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            12:39 AM, 07th Oct                     laiza                    see my total bill should be 68 only           12:39 AM, 07th Oct                     laiza                    english please           12:39 AM, 07th Oct                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:39 AM, 07th Oct                     laiza                    what?           12:40 AM, 07th Oct                   Amirh                   I apologize for the mistake           12:40 AM, 07th Oct                   Amirh                   The issue will be uploaded for verification           12:40 AM, 07th Oct                     laiza                    what we are going to do here????           12:40 AM, 07th Oct                     laiza                    so i will not going to order first you are going to fix it first           12:41 AM, 07th Oct                   Amirh                   The conversation will be closed and we will contact you via email when any new information becomes available           12:41 AM, 07th Oct                     laiza                    so thats it???           12:42 AM, 07th Oct                   Amirh                   yes           12:43 AM, 07th Oct                     laiza                    no action will be made???           12:43 AM, 07th Oct                   Amirh                   The conversation will be closed and we will contact you via email when any new information becomes available           12:43 AM, 07th Oct                     laiza                    what if someone will order and didnt notice that the promo is not applied           12:43 AM, 07th Oct                     laiza                    its consider a scam already you need to fix it now           12:44 AM, 07th Oct                   Amirh                   We are contacted and the problem is provided to us, and it is submitted to the competent authority           12:44 AM, 07th Oct                   Amirh                   We apologize for any inconvenience dear           12:45 AM, 07th Oct                   Amirh                   Do let me know if you need anything more..?           12:46 AM, 07th Oct                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 AM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4971957