Subject: New Reply Received - Conversation with assalamu alaikum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 14:28:34 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Conversation with assalamu alaikum  Ticket comment <div>Wa alaikum assalam wa rahmatullahi wa barakatuhu. What information do you want me to send?<br><br>
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<div>On Wednesday, October 5, 2022, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4946540</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4946540<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Amira Alanaz : </div>
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<div dir="ltr"><div dir="ltr">Dear customer<br> <br>Thank you for contacting us.<br> <br>Please accept our apologies for the inconvenience caused to you.<br> <br>We would like to inform you that an attempt was made to deliver the product (- Modanisa Black Abaya) from the order number (6170550152) by the transport partner and they called you at (+966595325070) on three different days, but there was no response from you.<br> <br>We would like to inform you that the order has been returned by the transport partner to our warehouse. We kindly ask you to create a new order for the same products and the order will be delivered within the time frame.<br><br>As for the remaining products, your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.<br><br>Thanks for your cooperation and appreciate your understanding with us.<br> <br>Do not hesitate to contact us if you have any inquiries.<br> <br>your friends<br>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4946540