Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 09:05:56 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/gm2ncrB6z5zXppMwSkbBJA~~/AALN9wA~/RgRlFpNwPVcDc3BjQgpjM_BfNWNpP1d6Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
<div>Dear Team,</div>

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<div>Well noted. The order will be raised as urgent to be returned as soon as possible.</div>

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<div>Best regards, </div>

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<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>29/9/2022 11:26 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP405 Mohammad Alkhateeb ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Re: [#4862216] - Re: We’ve received your return request.</div>

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<a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-12" rel="noreferrer">@ShipaDelivery Support</a> FYKA.

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<div>Best Regards,</div>

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<div class="gmail_attr" dir="ltr">On Wed, Sep 28, 2022 at 3:20 PM Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

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<div class="MsoNormal">Dear Team,</div>

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<div class="MsoNormal">Customer claims that no one communicated with him, so can you advise if we can give it a try to pick this return ASAP.</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Mohamed Nagy</div>

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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 20, 2022 6:45 PM<br>
<b>To:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Subject:</b> RE: [#4862216] - Re: We’ve received your return request.</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="m_-2915891500963429392_x0000_i1037" src="http://click.netsuite.com/q/XeUJPqU-fIvoJuF7IOjM6g~~/AALN9wA~/RgRlCwVxPVcDc3BjQgpjIfHRKWP7OIWvUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team, </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">The order was attempted yesterday and the customer requested to reattempt the delivery. </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">We will proceed with the collection at the earliest. </span></div>

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<div><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">Best regards, </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="m_-2915891500963429392labelnamesf">Mohammad Al-Khateeb</span><br>
<span class="m_-2915891500963429392labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img id="m_-2915891500963429392_x0000_i1036" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="m_-2915891500963429392labelnormal"> 800 SHIPA</span><br>
<span class="m_-2915891500963429392labelnormal"><a href="https://www.shipa.com" rel="noreferrer" target="_blank">www.shipa.com</a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>20/9/2022 5:15 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"> [email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>EMP561 Sajeda Alghneimin (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>); <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>RE: [#4862216] - Re: We’ve received your return request.</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder, this case is taking so long, so kindly do the needed ASAP.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Mohamed Nagy</span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 13, 2022 2:03 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Subject:</b> RE: [#4862216] - Re: We’ve received your return request.</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="m_-2915891500963429392_x0000_i1035" src="http://click.netsuite.com/q/G0BQ5TQkmnDKPoziUq_tBg~~/AALN9wA~/RgRlAYjfPVcDc3BjQgpjF19VIGNxgBuWUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
<br>
We will do our best to arrange the collection at the earliest convenience.<br>
<br>
Best regards,  </span></div>

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<span class="m_-2915891500963429392labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="m_-2915891500963429392labeltitlesf0">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img id="m_-2915891500963429392_x0000_i1034" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="m_-2915891500963429392labelnormal"> 800 SHIPA</span><br>
<span class="m_-2915891500963429392labelnormal"><a href="https://www.shipa.com" rel="noreferrer" target="_blank">www.shipa.com</a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>13/9/2022 11:47 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"> [email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"> [email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#4862216] - Re: We’ve received your return request.<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Sirs,<br>
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AWB: SD007919519</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Customer contact number: 0593432275</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Address:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Back side of coral Fish restaurant, Alsamad Rabigh 25728 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">22°47'54.5"N 39°01'47.5"E</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="https://maps.app.goo.gl/966i3oyEsqrmnaZg6?g_st=ic" rel="noreferrer" target="_blank">https://maps.app.goo.gl/966i3oyEsqrmnaZg6?g_st=ic</a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly arrange collection of this shipment on priority</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Samer</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Mon, 12 Sep at 10:37 AM <span class="m_-2915891500963429392separator">, Arwa Alhajaj &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span></span></div>

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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">@ShipaDelivery Support</a> FYKA.</span></span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Best Regards,</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Mon, Sep 12, 2022 at 4:57 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Sirs,</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">AWB: SD007919519</span></span></div>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">The above shipment has not been collected from the customer yet. Please see the updated Address &amp; Phone number of the customer below:</span></span>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">New Address:</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">New Phone Number:</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly arrange collection of this shipment on priority</span></span></div>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></span></div>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Arwa Alhajaj</span></span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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<div class="MsoNormal"><span class="m_-2915891500963429392separator">Account Management</span></div>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">4862216:1125156</span>
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<div><span style="font-size:10pt;font-family:'verdana' , sans-serif">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a> </span></div>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a>
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<div dir="ltr">Arwa Alhajaj
<div><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4862216