Subject: Note Added - [#4862216] Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 07:26:59 +0000

Hi ,    Arwa Alhajaj added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4862216    Subject:  Re: We’ve received your return request.   Requester: Muhammad Ahmad    Note Content:   <div dir="ltr">
<a class="gmail_plusreply" id="plusReplyChip-12" href="mailto:[email-masked]" rel="noreferrer">@ShipaDelivery Support</a> FYKA.<br><div><br></div>
<div>Best Regards,</div>
<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Wed, Sep 28, 2022 at 3:20 PM Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Dear Team,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Customer claims that no one communicated with him, so can you advise if we can give it a try to pick this return ASAP.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal">Mohamed Nagy<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 20, 2022 6:45 PM<br>
<b>To:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#4862216] - Re: We’ve received your return request.<u></u><u></u>
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<u></u> <u></u>
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<div><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team, <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif">The order was attempted yesterday and the customer requested to reattempt the delivery. <u></u><u></u></span></div>
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<div><span style="font-size:10pt;font-family:Verdana,sans-serif">We will proceed with the collection at the earliest. <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
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<div><span style="font-size:10pt;font-family:Verdana,sans-serif">Best regards, <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="m_-2915891500963429392labelnamesf">Mohammad Al-Khateeb</span><br>
<span class="m_-2915891500963429392labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" style="width: 1.6666in" id="m_-2915891500963429392_x0000_i1036" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="m_-2915891500963429392labelnormal"> 800 SHIPA</span><br>
<span class="m_-2915891500963429392labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>20/9/2022 5:15 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong>EMP561 Sajeda Alghneimin (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>);
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>RE: [#4862216] - Re: We’ve received your return request.<u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Reminder, this case is taking so long, so kindly do the needed ASAP.<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Regards,<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Mohamed Nagy<u></u><u></u></span></div>
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<b><span style="font-size:10pt;font-family:Verdana,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Verdana,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 13, 2022 2:03 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#4862216] - Re: We’ve received your return request.<u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,  <u></u><u></u></span></div>
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<span class="m_-2915891500963429392labelnamesf0"><span style="font-size:10pt;font-family:Verdana,sans-serif">Sajeda Alghneimin
</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="m_-2915891500963429392labeltitlesf0">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" style="width: 1.6666in" id="m_-2915891500963429392_x0000_i1034" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="m_-2915891500963429392labelnormal"> 800 SHIPA</span><br>
<span class="m_-2915891500963429392labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>13/9/2022 11:47 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#4862216] - Re: We’ve received your return request.<br>
  <u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Dear Sirs,<br>
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AWB: SD007919519</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Customer contact number: 0593432275</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Address:</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Back side of coral Fish restaurant, Alsamad Rabigh 25728 </span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">22°47'54.5"N 39°01'47.5"E</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange collection of this shipment on priority</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Samer</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 12 Sep at 10:37 AM
<span class="m_-2915891500963429392separator">, Arwa Alhajaj &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">@ShipaDelivery Support</a> FYKA.</span></span><span style="font-size:10.5pt;font-family:-apple-system">
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, Sep 12, 2022 at 4:57 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">Dear Sirs,</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">AWB: SD007919519</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
</span><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">The above shipment has not been collected from the customer yet. Please see the updated Address &amp; Phone number of the customer below:</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">New Address:</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">New Phone Number:</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system"> </span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange collection of this shipment on priority</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system"> </span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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</blockquote>
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<span style="font-size:10.5pt;font-family:-apple-system"> 
</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">--
</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system">Arwa Alhajaj</span></span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10pt;font-family:-apple-system;color:rgb(6,31,221)">Account Management</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
</div>
<div>
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<a href="http://shipa.com/logistics-for-business/shipa-delivery/" target="_blank" rel="noreferrer"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="200" style="width: 2.0833in" id="m_-2915891500963429392_x0000_i1033" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
</span><span class="m_-2915891500963429392separator"><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" target="_blank" rel="noreferrer">shipa.com/delivery</a></span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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</div>
</div>
</blockquote>
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</blockquote>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">4862216:1125156</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="m_-2915891500963429392_x0000_i1032" src="http://click.netsuite.com/q/Ex4t9MnZM6dJ-12JOhgh1w~~/AALN9wA~/RgRlAYjfPlcDc3BjQgpjF19VIGNxgBuWUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB"></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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</div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is
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<a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a> <u></u><u></u></span></div>
<div class="MsoNormal">
<span style="font-size:10pt;font-family:Verdana,sans-serif"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="m_-2915891500963429392_x0000_i1031" src="http://click.netsuite.com/q/vFkrP5cfwwQff1lXeUFBOw~~/AALN9wA~/RgRlCwVxPlcDc3BjQgpjIfHRKWP7OIWvUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB"></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
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</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a>
</div>

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Arwa Alhajaj</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><div><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></div>
<div><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></div>
<div>
<span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
</div>
</div></div>
</blockquote></div>