Subject: Note Added - [#4883555] Conversation with اميره الغامدي
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 07:14:56 +0000

Hi ,    Bm olmtaif added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883555    Subject:  Conversation with اميره الغامدي   Requester: اميره الغامدي    Note Content:   <div class="WordSection1">
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, September 23, 2022 8:31 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Bm Olmjeddah &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;; Bm olmtaif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4883555] - Conversation with اميره الغامدي</div>
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<div class="MsoNormal">Hi <a id="OWAAM885DC31EA2324F0AB06A0D3831DBDF9D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akash Datla</span></a>
<a id="OWAAMB673A8A50260454DA785B0B921B8F78B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bm olmtaif</span></a>,</div>
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<div class="MsoNormal">Reminder for collection.</div>
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<div class="MsoNormal">Order ID: 6167000044</div>
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<div class="MsoNormal">Tracking ID: RP0911220006782</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 19, 2022 1:16 PM<br>
<b>To:</b> Bm Olmjeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4883555] - Conversation with اميره الغامدي</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883555" rel="noreferrer">#4883555</a> raised by اميره الغامدي (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID: 6167000044<br>
Tracking ID: RP0911220006782<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 11/09/22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 17 Sep at 10:14 AM
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر ماكس فاشون<br>
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<b>Customer: </b>اميره الغامدي<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128257;</span><span style="color:#3F3F46"> عملية المرتجعات<br>
<b>Bot: </b>تريد إرجاع منتج؟ لا توجد مشكلة </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#129303;</span><span style="color:#3F3F46"> يمكنك الإرجاع خلال 3 خطوات سهلة.<br>
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طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي".<br>
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قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك.<br>
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أو اتصل على 8001111629 وسيقوم فريقنا بترتيب استلام المنتج منك.<br>
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لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br>
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<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
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<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0557248125</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبت طلب ارجاع لمنتج</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ومحد تواصل معي للحين</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ليش؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لحظه</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل ما زلت  متصل معنا ؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:11 AM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">اميره الغامدي</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6167000044</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:12 AM, 17th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:13 AM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:13 AM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:13 AM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">اميره الغامدي</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا بس اتمنى يتواصلون باسرع وقت وشكرا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:14 AM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDU5NDkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85fB0khSx4ZpMOfZmrvr_TM_L-BOrKjU-VSSsCAr5PQ" data-id="2044000594913" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">باذن الله</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:14 AM, 17th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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