Subject: Ticket Assigned - Conversation with manar
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 16:23:26 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manar manar                    Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi manar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  0500131822 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6167847406 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:16 PM, 20th Sep                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           08:17 PM, 20th Sep                     manar                    Hi amirah           08:17 PM, 20th Sep                     manar                    My order number 6167847406           08:17 PM, 20th Sep                     manar                    Assign it for me as collected           08:18 PM, 20th Sep                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:19 PM, 20th Sep                   Amirh                   We would like to inform you that order No. (6167847406 ) is ready for collection from the store.   Please make sure you have your ID while receiving.  Also, make sure that the SMS is ready, as required by the branch to be able to complete the pick-up process.           08:20 PM, 20th Sep                     manar                    No please assign it as collected so i can ask for return i canot go and pick it           08:21 PM, 20th Sep                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           08:22 PM, 20th Sep                   Amirh                   Do you have any other inquiries that we can help with?           08:22 PM, 20th Sep                     manar                    Thank youuu amirah           08:22 PM, 20th Sep                     manar                    Thx           08:22 PM, 20th Sep                     manar                    That is it           08:22 PM, 20th Sep                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:22 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4898687