Subject: Ticket Assigned - Conversation with ammar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 18:53:49 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ammar ammar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ammar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6165415596 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0904220001820     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi dear customer , thank you for getting in touch with us my name is Amirh May i know how i can help you? Agent:  how i can help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  Hi Amirh Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ammar, what do you need help with? Customer:  I have an undelivered shipment for 20 days Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ammar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6165415596 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0904220001820     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:47 PM, 19th Sep                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           10:48 PM, 19th Sep                     ammar                    Hi Amirh           10:48 PM, 19th Sep                     ammar                    For order 6165415596           10:49 PM, 19th Sep                     ammar                    There are undelivered 4 items out of 6 ordered one for 20 days           10:49 PM, 19th Sep                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:49 PM, 19th Sep                     ammar                    I have complained earlier about it a week back but no response           10:49 PM, 19th Sep                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           10:50 PM, 19th Sep                   Amirh                   Do you have any other inquiries that we can help with?           10:50 PM, 19th Sep                     ammar                    What can I expect now?           10:50 PM, 19th Sep                     ammar                    Do you see the remaining 4 item as undelivered?           10:51 PM, 19th Sep                   Amirh                   Please give us some time so that we can deliver as soon as possible           10:51 PM, 19th Sep                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4894998