Subject: Ticket Assigned - Conversation with zaina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 12:22:13 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaina zaina                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  zaina Bot:  Hi zaina, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502644447            04:16 PM, 19th Sep                   Amirh                   Hi dear customer , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           04:17 PM, 19th Sep                     zaina                    Hi           04:17 PM, 19th Sep                     zaina                    I have a return request from last week that still has not been picked up           04:17 PM, 19th Sep                   Amirh                   Could you please share your order number so that I can assist you further?           04:18 PM, 19th Sep                     zaina                    Here’s how your return 1003108832 for order 6166623137           04:19 PM, 19th Sep                   Amirh                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:20 PM, 19th Sep                   Amirh                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           04:21 PM, 19th Sep                   Amirh                   Do you have any other inquiries that we can help with?           04:21 PM, 19th Sep                     zaina                    That’s all, thanks           04:21 PM, 19th Sep                   Amirh                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:21 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4893281