Subject: Note Added - [#4881601] Conversation with mubashir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 09:54:53 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4881601    Subject:  Conversation with mubashir   Requester: Mubashir Hamid    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMFE7D15854D1B412BA4CE0C13280C7560" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Oasisalkharj</span></a>
<a id="OWAAM38DB9FB4490C40AD821A0727D7671148" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Oasisalkharj</span></a>
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<a rel="noreferrer">Order delivered on 10<sup>th</sup> Sep until now it has not been updated in Sahla.</a><span style="mso-bookmark:_Hlk114040525"></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk114040525">Why is this order status being “READY_TO_SHIPPED”.?</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk114040525">If order physically available in store kindly update in Sahla.</span></div>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk114040525">Need your immediate action on this issue.</span></div>
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<div class="MsoNormal"><span style="color:black">10-Sep-22</span></div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 19, 2022 12:21 PM<br>
<b>To:</b> Centrepoint Oasisalkharj &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4881601] - Conversation with mubashir</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4881601" rel="noreferrer">#4881601</a> raised by Mubashir Hamid (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>REMINDER
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Hi Team,<br>
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Order Number: 6167318414<br>
Store Code: Splash21184<br>
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Order placed on Sep 10, 2022  and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on (+966554363199 ) and ask them to collect their order.<br>
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Thank you for your help!<br>
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Regards</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 17 Sep at 12:10 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">mubashir</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت</span><span style="color:#3F3F46"><br>
<b>Bot: </b>Hi mubashir, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167318414<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">It's almost yours!
</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127882;</span><span style="color:#3F3F46"> Your order will soon be
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">We'll let you know when you can pick it up.</span></div>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi thank you for getting in touch with us my name is Amirh<br>
May i know how i can help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi amirh</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Can you please update on order 6167318414</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I have still not received any pickup message from Centrepoint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">From last two days customer service is giving me same reply</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Yes dear, I submitted the request and it will be uploaded again</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:08 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mubashir</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Will I get it today ??</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:08 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mubashir</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">But nobody is responding to the request</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:09 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I cannot specify a time, but as soon as possible, God willing</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:09 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize for any delay</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:09 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mubashir</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:09 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirh</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:10 PM, 17th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mubashir</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Bye</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:10 PM, 17th Sep</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/656038773555410" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4881601:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
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