Subject: Note Added - [#4887570] Conversation with dima
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 07:25:19 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887570    Subject:  Conversation with dima   Requester: السلام عليكم    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Amirh,</div>
<h4 dir="ltr" style="">As per your concern, we have checked and found that the shared reference is already status has been delivered.Below we are sharing the request and response body for your reference as well.</h4>
<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "616755022722999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-09-14 15:35:09",<br>  "entry_type": "Hybris",<br>  "order_id": "6167550227",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0913220002219",<br>  "reference_number": "FP0913220002219"<br>}</div>
<div dir="ltr">Response Body:</div>
<div dir="ltr">{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120201b07206302e7db22"}}<br><br>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 332984 closure. Below is the summary for your reference.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> we have checked and found that the shared reference is already status has been delivered.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/332984" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/332984</a></span>
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<div><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thanks &amp; Regards, </span></div>
<div><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><br></span></div>
<div><strong>Sakshee Maurya</strong></div>
<div><span style="box-sizing: border-box; word-break: break-word; font-size: 12.8px"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 19 Sep at 11:53 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div>Greeting from FarEye!</div>
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<br>We have received your concern regarding order status.</div>
<div>We are working on the same and will revert you back as soon as we have an update or need any details to proceed further.<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> </span>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/332984" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/332984</a></span>
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<span style='box-sizing: border-box; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>T</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>hanks and Regards,</span>
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Kartik Bajpai, Technical Engineer</span></div>
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<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204); user-select: auto" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px; font-family: "trebuchet ms", arial, sans-serif'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word; user-select: auto" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><div></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.6WRFWdyfK24BVazHGPUEkg0IcEA99inF6rmPoWfx9DM" alt="gartner" height="18" data-id="24103900204" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-weight: bold; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions<div></div>
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</td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAyMDEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.VT8f_I_VoOFgFkIVhnmvTPGhAc3k7vJKpSPXkGifXLo" alt="gartner" height="18" data-id="24103900201" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
</td>
<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAxOTksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.SReVCxv7uiLeZixMl11tCVsigJmzTLt3gD-hJzj_sqk" alt="gartner" height="18" data-id="24103900199" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Recognized</div>
</td>
</tr></tbody></table></td></tr>
<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
</tbody></table></td>
</tr></tbody></table></div></div></div>
</div></div></div></div></span></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 19 Sep at 11:33 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br><br>Problem Statement: Update the order status</div>
<div dir="ltr">
<br>Order Date : 11/09/2022<br>Order ID: 6167550227<br>Tracking ID: 616755022722999991</div>
<div dir="ltr">
<br>Kindly update the order status to pickup completed as per the customer request asap<br><br>Regards,<br>The Support Team</div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 18 Sep at 10:24 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4887570" rel="noreferrer">#4887570</a> raised by السلام عليكم ([email-masked]).</div></div>
<div dir="ltr"><div><br></div></div>
<div dir="ltr">
<br>Hi Team,<br><br>Problem Statement: Update the order status<br>Order Date : 11/09/2022<br>Order ID: 6167550227</div>
<div dir="ltr">Tracking ID: 616755022722999991<br>Kindly update the order status to pickup completed as per the customer request asap</div>
<div dir="ltr">
<br>Regards,<br>​Amirh</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 18 Sep at 10:11 AM
                            <span class="separator">,  السلام عليكم &lt;[email-masked]&gt;  wrote:
                            <table style="margin-left: auto;margin-right: auto">  <tbody>
<tr>    <td>      <table style="margin:0px auto;background: #f4f8fa;overflow: auto;padding: 0 15px; min-width: 500px; margin: 0px">          <tbody>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>
<b>Bot: </b> Hi, welcome to MaxFashion &#128075;مرحبًا بك في متاجر ماكس فاشون<br><b>Bot: </b> ✍️ من فضلك ادخل اسمك<br><b>Customer: </b> dima<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128257; عملية المرتجعات<br><b>Bot: </b> تريد إرجاع منتج؟ لا توجد مشكلة &#129303; يمكنك الإرجاع خلال 3 خطوات سهلة.<br><br><br>طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي".<br><br><br>قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك.<br><br><br>أو اتصل على 8001111629  وسيقوم فريقنا بترتيب استلام المنتج منك.<br><br><br>لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br><a href="https://helpsa.maxfashion.com/ar/support/home#" rel="noreferrer">https://helpsa.maxfashion.com/ar/support/home#</a><br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br><b>Bot: </b> يرجى إدخال عنوان البريد الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> يرجى إدخال رقم الجوال المسجل<br><b>Customer: </b> 0583796130<br><b>Bot: </b> يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا &#128525;<br><b>Customer: </b> السلام عليكم<br><b>Customer: </b> تم استلام طلبية من ٣ ايام واريد ارجاع منتجات لكن حالة الطلب مازالت قيد التسليم ...لايوجد خيار الارجاع<br><b>Customer: </b> 6167550227<br><b>Agent: </b> مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره<br>كيف يمكنني مساعدتك؟<br><b>Customer: </b> اريد ارجاع منتجات ولايوجد خيار الارجاع<br><b>Customer: </b> 6167550227<br><b>Agent: </b> شكرا لمشاركتك رقم الطلب ,دقائق من فضلك<br><b>Customer: </b> تم استلام طلبية من ٣ ايام واريد ارجاع منتجات لكن حالة الطلب مازالت قيد التسليم ...لايوجد خيار الارجاع<br><b>Customer: </b> 6167550227<br><b>Agent: </b> يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية:<br><br><br>1- يمكنك حجز موعد استلام المنتج المرتجع عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (<a href="https://www.maxfashion.com)%D8%8C" rel="noreferrer">https://www.maxfashion.com)،</a> واختيار المنتجات التي تريد إرجاعها.<br><br><br>2- يمكنك زيارة أقرب فرع من (ماكس) و إرجاع المنتج إلى الفرع.<br><br><br>3- يمكنكم تزويدنا بإسم المنتجات كاملا ورقم الطلب لكي يتم انشاء طلب ارجاع من طرفنا.<br><b>Agent: </b> سوف يتم  رفع طلب لتحديث الحاله<br><b>Agent: </b> هل لديك أي استفسار آخر يمكنني مساعدتك به؟ <br><b>Customer: </b> اريد ارجاع الطلب عن تطريق التطبيق<br><b>Agent: </b> سوف يتم رفع طلب لتحديث الحاله<br><b>Agent: </b>  كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br>
</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:08 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>السلام عليكم</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:08 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>.</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:09 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره<br>كيف يمكنني مساعدتك؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:09 AM, 18th Sep</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>اريد ارجاع منتجات</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:09 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ولا استطيع ذلك لان الطلب مازال قيد الاستلام</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:09 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وانا استملت الطلب</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:09 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:09 AM, 18th Sep</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:10 AM, 18th Sep</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وتكلمت معكم البارحة وقلتم لي سوف تحدثون الطلب ولم يتغير شيء</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:10 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:10 AM, 18th Sep</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وانا اريد ان اسافر وليس لدي وقت واريد ارجاع المنتجات</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:10 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعمل على طلبك ونطلب منك تزويدنا بمزيد من الوقت شاكرين صبركم وحسن تفهمكم</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:10 AM, 18th Sep</div>
</div>   </td>
</tr>
<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6167550227</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:10 AM, 18th Sep</div>    </td>
</tr>
<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سوف اقوم  برفع  طلب لتحديث الحاله  باسرع  وقت ممكن</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:11 AM, 18th Sep</div>
</div>   </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شكرا</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:11 AM, 18th Sep</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:11 AM, 18th Sep</div>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وهناك طلب اخر من سنتربوينت</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:11 AM, 18th Sep</div>    </td>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">dima</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>انتم مسؤولون عنه ؟</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:11 AM, 18th Sep</div>    </td>
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</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin: 0px;min-width: 100%">        <tbody>
<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/657973197696974" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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