Subject: New Reply Received - Conversation with abdul bari
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 09:42:37 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Conversation with abdul bari  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear Akshay ,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Below updated mob number already passed to relevant department to work accordingly.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>F</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'> +966-1-2187782</span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'></span>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="165" height="63" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDgzOTAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4VE3wH5fEI5lmnuW3CWo1I9yNqcJYT61Wd-eDOVVApo" data-id="2043380839020" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<a href="http://www.facebook.com/SMSAExpress" rel="noreferrer"><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="25" height="25" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDgzOTAyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.37lTVdH5J3ekN_jSbrEVt1QwNiZ3yWU_CJxVjZ1vENo" data-id="2043380839024" alt="fb"></span></a><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Akshay Berry [mailto:[email-masked]]
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<b>Sent:</b> Sunday, September 11, 2022 12:27 PM<br>
<b>To:</b> Usman Aslam Qadri; Max<br>
<b>Cc:</b> Escalations Dxbteam; Key Accounts - KSA; Adel Yahya Awad; Vishwajeet Singh; Mohammad Hameed Mohammad Fasi<br>
<b>Subject:</b> RE: [#4815638] - Conversation with abdul bari // 290331556470</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
<a href="mailto:[email-masked]" id="OWAAM177D8F5464E74365B544C135D01126B6" rel="noreferrer">
<span style="text-decoration:none">@Usman Aslam Qadri</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Reminder for below delivery.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Order ID: 6164160382</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>AWB: 290331556470</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>New Phone Number:
<b>0565728404</b></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif"'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif";color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif"'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif"'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light","sans-serif"'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Usman Aslam Qadri &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, September 10, 2022 9:25 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Key Accounts - KSA &lt;[email-masked]&gt;; Adel Yahya Awad &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4815638] - Conversation with abdul bari // 290331556470</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear Samer,</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Below updated mob number already passed to relevant department to work accordingly</span><span style="color:black">.</span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="165" height="63" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDgzOTAyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4VE3wH5fEI5lmnuW3CWo1I9yNqcJYT61Wd-eDOVVApo" data-id="2043380839020" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Thursday, September 8, 2022 8:26 PM<br>
<b>To:</b> Key Accounts - KSA; Adel Yahya Awad<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4815638] - Conversation with abdul bari</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Late delivery<br>
Order Date : Aug 27, 2022<br>
Order ID: 6164160382<br>
<strong><span style="font-family:-apple-system">Tracking ID: 290331556470</span></strong><b><br>
<strong><span style="font-family:-apple-system">New Phone Number:</span></strong><br>
<strong><span style="font-family:-apple-system">0565728404</span></strong></b><br>
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Assistance Required: Need urgent delivery<br>
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Issue Description: The order was shipped on Aug 27, 2022  but still not delivered to customer.<br>
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Please deliver the order on priority.<br>
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Thank you for your help!<br>
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Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Samer</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 2 Sep at 5:33 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Sirs,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 290331556470</span></div>
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The above shipment has not been delivered to the recipient yet. Please see the updated Address &amp; Phone number of the customer below:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">New Address:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">\</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">New Phone Number:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">0565728404</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange delivery of this shipment on a priority</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amira Alanaz</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4815638:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4815638