Subject: Note Added - [#4815826] Conversation with دانيا نحلاوي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 04:51:18 +0000

Hi ,    Bm Olmjeddah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4815826    Subject:  Conversation with دانيا نحلاوي   Requester: دانيا نحلاوي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears</div>
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<div class="MsoNormal">This is S2F order we didn’t receive from the store </div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, September 6, 2022 2:49 PM<br>
<b>To:</b> Bm Olmjeddah &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4815826] - Conversation with دانيا نحلاوي</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></u></strong><b><u><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Late delivery<br>
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Order Date:<br>
Order ID: Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 26/08/2022<br>
Order ID: 6164058688<br>
Tracking ID: FC0826220005316<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was scheduled to be delivered on 28/8/2022 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
The Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 2 Sep at 5:54 PM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4815826" rel="noreferrer">#4815826</a> raised by دانيا نحلاوي ([email-masked]).</span></div>
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Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date:<br>
Order ID: Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 26/08/2022<br>
Order ID: 6164058688<br>
Tracking ID: FC0826220005316<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 26/08/2022 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 2 Sep at 5:47 PM
<span class="separator">, دانيا نحلاوي &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">دانيا نحلاوي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>دانيا نحلاوي<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6164058688<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك :
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong><span style='font-family:"Calibri",sans-serif'>من حسابي &gt; تاريخ الطلبات</span></strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0549785424</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا  دانيا ,شكراً لتواصلك معنا. معك أميره<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لقد تم رفع طلبك للجهة المعنية لتوصيل الطلب في أسرع وقت ممكن. وسيتم التواصل معكم في حال وجود أي معلومات جديدة.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/652782574808649" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4815826:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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