Subject: Ticket Assigned - Conversation with fairose
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 16:23:30 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fairose fairose                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fairose Bot:  Hi Fairose ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6165223711 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534182421            08:15 PM, 06th Sep                   Amirah                   Hi  , thank you for getting in touch with us my name is Amirh May i know how i can help you?           08:16 PM, 06th Sep                     fairose                    Still I don't receive my shipment           08:16 PM, 06th Sep                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:17 PM, 06th Sep                     fairose                    No one contact me           08:17 PM, 06th Sep                     fairose                    Yes please           08:17 PM, 06th Sep                   Amirah                   Is the contact number correct +966534182421           08:17 PM, 06th Sep                     fairose                    Yes exactly           08:18 PM, 06th Sep                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           08:18 PM, 06th Sep                   Amirah                   Do you have any other inquiries that we can help with?           08:18 PM, 06th Sep                     fairose                    Every one said we submitted but no any action           08:20 PM, 06th Sep                   Amirah                   Please accept our apologies for the inconvenience and delay we have caused.           08:20 PM, 06th Sep                     fairose                    Hi, we missed you! We were unable to deliver your order 6165223711 on 2022-09-03 23:13:52, reason: Customer no response. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?px0lQqSa7DT22KJtbhepZWXEdtNMFk6xGEYRkBeWRk8pEjs4qFn0LGAG/jRZug==#/ Stay Happy!           08:21 PM, 06th Sep                     fairose                    No one call me ever but they said customer no response           08:21 PM, 06th Sep                   Amirah                   I will raise the issue after the conversation is finished, and the connection will be made, God willing, as soon as possible           08:22 PM, 06th Sep                     fairose                    Hope so           08:22 PM, 06th Sep                     fairose                    Thanks           08:22 PM, 06th Sep                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:22 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4837727