Subject: Note Added - [#4826888] Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 15:40:27 +0000

Hi ,    mallmanager.cpkhobar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4826888    Subject:  Conversation with hi   Requester: Zmehro    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Nusaybah, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The mentioned order physically available in store and received.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Notes: Please mail us in
<a id="OWAAM2D1143DC87DA44EE89445D9DAFD55970" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mustafa Allethy</span></a> &amp;
<a id="OWAAM2A222D0331C4405EAC0732B67E8CCA89" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mahaboob SyedIsmail</span></a> for quick response.</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style="font-size:14.0pt;color:black">Best Regards</span></b></div>
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<b><span style="font-size:14.0pt;color:black">Mustafa Allethy</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Business Manager - Centrepoint-Khobar</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Tel: +966 532450565</span></b><span style="font-size:12.0pt;color:black">
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<b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Dhahran Road - </span></b><b><span style="font-size:7.5pt;color:#595959">PO Box 4979, Al Khobar 31952, Eastern Province, KSA</span></b><span style="font-size:12.0pt;color:black"></span>
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<div>From:<span lang="EN-US"> Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> 05 September 2022 10:51<br>
<b>To:</b> Centrepoint Khobar &lt;[email-masked]&gt;; Mallmanager Cpkhobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; PrayashPradan &lt;[email-masked]&gt;;
 Renjith Kumar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4826888] - Conversation with hi</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMFB3409DEC1854D62B3FAD936911E20DD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mallmanager Cpkhobar</span></a>
<a id="OWAAMEB7FEC3AE23945B6A5690CD81E01FD43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Khobar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Customer placed the order on 27 Aug.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check the order physically in your store or not?</span></div>
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<div class="MsoNormal"><span lang="EN-US">If yes, receive the order from warehouse ASAP.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order Number: 6164160954</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 4, 2022 9:47 PM<br>
<b>To:</b> Centrepoint Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4826888] - Conversation with hi</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><span lang="EN-US"><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4826888" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4826888</span></a></span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
 raised by Zmehro (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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Late Delivery C&amp;C<br>
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Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : 27/08/2022<br>
Order ID: 6164160954<br>
Store Code: Lifestyle21086<br>
Tracking ID: 616416095423999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,<br>
CS Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sun, 4 Sep at 9:45 PM
<span class="separator">, Zmehro &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>hi<br>
<b>Bot: </b>Hi Hi ,what do you need help with?<br>
<b>Customer: </b>Your order update<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>shoemartsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6164160954<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0541120547</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , thank you for getting in touch with us my name is Amirh<br>
May i know how i can help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It's been 10 days I haven't received my order msgs to be picked from store</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It my order number</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:43 PM, 04th Sep</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxODI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YWR1ckp0YnI83Q7Rsqzxbq2tLLVdY6Nsj3QsCt6rb8Y" data-id="2043379218249" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Sure</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:43 PM, 04th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxODI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YWR1ckp0YnI83Q7Rsqzxbq2tLLVdY6Nsj3QsCt6rb8Y" data-id="2043379218249" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error
 is not repeated in the future.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:43 PM, 04th Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxODI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YWR1ckp0YnI83Q7Rsqzxbq2tLLVdY6Nsj3QsCt6rb8Y" data-id="2043379218249" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:43 PM, 04th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hi</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxODI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YWR1ckp0YnI83Q7Rsqzxbq2tLLVdY6Nsj3QsCt6rb8Y" data-id="2043379218249" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:44 PM, 04th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0cm"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxODI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YWR1ckp0YnI83Q7Rsqzxbq2tLLVdY6Nsj3QsCt6rb8Y" data-id="2043379218249" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:44 PM, 04th Sep</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/653550152036859" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</blockquote>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4826888:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US"></span>
</div>
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