Subject: Note Added - [#4821572] Conversation with كريم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 12:04:10 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4821572    Subject:  Conversation with كريم   Requester: Kimo872872    Note Content:   <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Booking got cancelled with reason: customer request, no pickup. Please assist to check and advise further. Thanks.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, September 5, 2022 3:29 PM<br>
<b>To:</b> Ahmad Alawneh &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4821572] - Conversation with كريم</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4821572&amp;data=05%7C01%7Cmarniel%40aramex.com%7C0137d2616f384bb4470208da8f31dad3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637979741536534783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=E7tfDtXORVvjrIHmBIIDM7osRJY0ju%2B4kVYZp5tRdBA%3D&amp;reserved=0" rel="noreferrer">
#4821572</a> raised by Kimo872872 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Late return to WH<br>
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Hi Team, <br>
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Problem Statement: Late Return to Warehouse<br>
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Order ID: 6163041662<br>
Tracking ID: 48307644593<br>
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Assistance Required: Need an urgent return to WH <br>
Issue Description: The item was collected on Sep 2_ 2022  but still not delivered back to the warehouse. Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 3 Sep at 9:17 PM
<span class="separator">, Kimo872872 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">كريم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>كريم<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>عملية الإرجاع<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>
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طلب إرجاع المنتج أونلاين من حسابك.<br>
أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0545791309</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا كريم ,شكراً لتواصلك معنا. معك أميره<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">عايز اعرف متي الفلوس ترجع في الحساب</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 03rd Sep</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6163041662</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 03rd Sep</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6163595097</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 PM, 03rd Sep</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">بقالهم اسبوع تقريبا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:12 PM, 03rd Sep</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">بالنسبه للطبلب 6163595097</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نود أن إعلامكم أن المنتجات سيستغرق من 2 إلى 3 أيام عمل لكي يصل إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء فحص الجودة واسترداد المبلغ.<br>
<br>
بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر الإنترنت إلى نفس البطاقة التي تم الدفع من خلاله في غضون 7-14 يوم عمل.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 03rd Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">اما الطلب الاخر هل تم استلامه</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:13 PM, 03rd Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">بس انا سلمت الطلبين في نفس الوقت لفرع ارامكس</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 03rd Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">عندك ظاهر ان الاتنين تم استلامهم من الفرع ولا واحد فقط</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:14 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">فقط واحد</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 03rd Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
<div></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 03rd Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">كريم</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%83.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:16 PM, 03rd Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_f9hdfjkhru_95901c0f02a0a27df8a2f38b47cd8377efcf64da83d0eb0f695e0a208e44cec1.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:17 PM, 03rd Sep</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" style="min-width: 100%">
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F653188169670501&amp;data=05%7C01%7Cmarniel%40aramex.com%7C0137d2616f384bb4470208da8f31dad3%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637979741536534783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=cbXbBK8aZUUbtUP5nuMr%2FepXZ73q6Nvi40MX6w%2F%2F2TE%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4821572:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
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</div>
</div>

</blockquote></div>