Subject: Note Added - [#4709133] Conversation with ahmad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 11:04:34 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4709133    Subject:  Conversation with ahmad   Requester: ‏ahmed ‏ bayamin    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">We did not get any communication for damage, we will arrange delivery team for damage replacement &amp; Assembly on tomorrow.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 5, 2022 1:45 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4709133] - Conversation with ahmad</div>
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<div class="MsoNormal">Hi <a id="OWAAM76CB6362F7C4423983C31F326793117E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>
<a id="OWAAM7CA173A9CA474FB29E1A0D85A55DC97D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>,</div>
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<div class="MsoNormal">Assist for the below issue.</div>
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<div class="MsoNormal">Order ID: 6158675946</div>
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<div class="MsoNormal">Item ID: 158725995</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODczMTIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RAfuMTb3NmfNKS4RvM9VpBz4GgIV_nWWHkMKxp0a1pU" data-id="2043378731201" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, August 20, 2022 4:14 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4709133] - Conversation with ahmad</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">reminder
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date: 31/7/2022<br>
Order ID: 6158675946<br>
Tracking ID: 19203456158675946<br>
Item ID: 158725995<br>
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Assistance Required: Damaged Item Received<br>
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Issue Description: The customer emailed us informing us that he/she received the item on 4/8/2022 but the item which they received is damaged, customer also provided us the picture of the damaged item as per the attached. <br>
As per the customer, the issue is related to the assembly of the product as the door won't close correctly.<br>
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Note: The Customer also informed us that the assembly team had charged them an assembly fee (100 SAR) for this order. and also another (100 SAR) was charged for order (6155708718). Please check and do the needful.<br>
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Customer's contact number: +966549442078<br>
Customer's name: احمد بايمين<br>
Customer's id: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 9 Aug at 4:15 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date: 31/7/2022<br>
Order ID: 6158675946<br>
Tracking ID: 19203456158675946<br>
Item ID: 158725995</span></div>
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Assistance Required: Damaged Item Received<br>
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Issue Description: The customer emailed us informing us that he/she received the item on 4/8/2022 but the item which they received is damaged, customer also provided us the picture of the damaged item as per the attached. <br>
As per the customer, the issue is related to the assembly of the product as the door won't close correctly.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Note: The Customer also informed us that the assembly team had charged them an assembly fee (100 SAR) for this order. and also another (100 SAR) was charged for order (6155708718).
 Please check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer's contact number: ​+966549442078<br>
Customer's name: ​احمد بايمين<br>
Customer's id: ​<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
The Support Team</span></div>
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