Subject: Note Added - [#4759823] Conversation with جوهره
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 09:45:54 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4759823    Subject:  Conversation with جوهره   Requester: جوهره    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>08/17/22 1213</span></div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohamed Nagy &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 5, 2022 1:05 PM<br>
<b>To:</b> Eman Helmy &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4759823] - Conversation with جوهره<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Dear <a id="OWAAMFEDF99561CD8450C83733F8B94D51367" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>,</div>
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<div class="MsoNormal">Hope you are good,</div>
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<div class="MsoNormal">Kindly provide us with POD for the AWB 47536463450.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mohamed Nagy</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 22, 2022 7:32 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4759823] - Conversation with <span lang="AR-SA" dir="RTL">
جوهره</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4759823&amp;data=05%7C01%7Cmarniel%40aramex.com%7C1262fdaa23aa482d9e0b08da8f1dbaaa%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637979655111242422%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=enSD1KbU7%2FUQpqPdpbnugVfEVAZTKGFKOpg7sZAmij4%3D&amp;reserved=0" rel="noreferrer">
#4759823</a> raised by </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">جوهره</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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Hi Team,<br>
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Problem Statement: Need POD<br>
Order Date : 14/08/2022<br>
Order ID: 6161432159<br>
Tracking ID: 47536463450<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 14/08/22  and as per shipa website the order delivered to customer on 17/08/22 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Amirh</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 22 Aug at 7:26 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عزيزي العميل  ,</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكراً لك على تواصلك معنا.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك،</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم.</span><span dir="LTR" style="font-size:10.5pt"></span>
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