Subject: Note Added - [#4821685] Conversation with الضمان موجود بالموقع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 13:37:32 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4821685    Subject:  Conversation with الضمان موجود بالموقع   Requester: عبدالرحمن العنزي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM378E9981CD8841EB89CBF99C2D442D9A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, September 4, 2022 2:18 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4821685] - Conversation with <span lang="AR-SA" dir="RTL">
الضمان موجود بالموقع</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4821685" rel="noreferrer">#4821685</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالرحمن العنزي</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> ([email-masked]).</span>
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Hi Team,<br>
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Problem Statement: DAMAGED ITEM<br>
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Order Date : 10/08/2022<br>
Order ID: 6160793977<br>
Tracking ID: SD007716672<br>
Item ID: 164382860 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The product has a one-year warranty, but it did not reach the customer and the product is damaged. You can view the damaged product through the following link (<a href="https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/69008c8540da6cbb06288663de64656bfad653ca/9c1f4dbfbfa9387c024844eefc6ffe38f9641099/e6d2a4af65cc1a16dfe44819b9b216668c202282" rel="noreferrer">https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/69008c8540da6cbb06288663de64656bfad653ca/9c1f4dbfbfa9387c024844eefc6ffe38f9641099/e6d2a4af65cc1a16dfe44819b9b216668c202282</a>
 ) Please provide assistance<br>
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Kindly check and assist.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 3 Sep at 9:37 PM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عبدالرحمن العنزي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">الضمان موجود بالموقع</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">أهلا مرة أخرى</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">الضمان موجود بالموقع</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ماذا تحتاج للمساعدة؟</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">تحديث طلبك</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى اختيار موقعك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">المملكة العربية السعودية</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الطلب للمتابعة</span><br>
<b>Customer: </b>6160793977<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حالة الطلب الخاص بك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span> :
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 <span lang="AR-SA" dir="RTL">أيام</span></span>
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يمكنك تتبع طلبك بسهولة
<strong><span style='font-family:"Calibri",sans-serif'>من حسابي </span></strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
<span lang="AR-SA" dir="RTL">تاريخ الطلبات</span></span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
<span lang="AR-SA" dir="RTL">يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">هل تمكنت من حل الاستعلام الخاص بك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:28 PM, 03rd Sep</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<span lang="AR-SA" dir="RTL">كيف يمكنني مساعدتك؟</span></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">راسلتك قبل دقايق</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">بخصوص حقيبة المدرسة</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">اللي عليها ضمان لمدة عام وتمزقت خلال ٣أيام استعمال</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">قلتي توجه للفرع هي لما وصلت مامعها ضمان الضمان بالموقع</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">الرجاء تزويدي برقم الطلب .. واسم المنتج</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:31 PM, 03rd Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">وصوره للمنتج التالف</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:31 PM, 03rd Sep</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">الضمان موجود بالموقع</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6160793977</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:31 PM, 03rd Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">وصوره للمنتج التالف</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:33 PM, 03rd Sep</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">الضمان موجود بالموقع</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">ثواني</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:33 PM, 03rd Sep</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">الضمان موجود بالموقع</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/69008c8540da6cbb06288663de64656bfad653ca/9c1f4dbfbfa9387c024844eefc6ffe38f9641099/e6d2a4af65cc1a16dfe44819b9b216668c202282" rel="noreferrer">https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/69008c8540da6cbb06288663de64656bfad653ca/9c1f4dbfbfa9387c024844eefc6ffe38f9641099/e6d2a4af65cc1a16dfe44819b9b216668c202282</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:34 PM, 03rd Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:36 PM, 03rd Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:36 PM, 03rd Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODUyNTE3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5-kvkOEt6TbuaBZ_pUpRuOPbbbNmLbCbFMl00dHpNvQ" data-id="2043378525176" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:37 PM, 03rd Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/653183146489977" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4821685:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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