Subject: Note Added - [#4722767] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 07:28:14 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4722767    Subject:  Returns   Requester: Xax1001    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMB87D89921A76404AA8035C66BAF2F485" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Noted &amp; thanks for the update.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMA9B165B01EEC4F00B26C9165202DC525" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Team – Since the item is not available let’s issue the GV of the same amount.  </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Salik Khan &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 4 September 2022 10:49 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Dilip Singh &lt;[email-masked]&gt;; Bsdm Nurserywh &lt;[email-masked]&gt;; Mohammed Ali &lt;[email-masked]&gt;; Mukesh Joshi &lt;[email-masked]&gt;; Babyshop Raka &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4722767] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAM38BAA7F150B848FFB1C9B6E1771D31A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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Customer visited to store but the product cannot be fixed as it is a manufacturing defect , he had created issue at store &amp; was recording all the conversion.</span></div>
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<div class="MsoNormal"><span lang="EN-US">I suggest as item cannot be fixed or replaced as same item is not able, lets issue him a gift voucher of 663 Sar against which he can buy a new item.
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<span lang="EN-US"><img width="1388" height="230" style="width:14.4583in;height:2.4in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QNtFhBP1zpME2WZZzxIcnR7KVXYZvipCpgSjB_0Z2Q8" data-id="2043378490846"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style="color:#262626">Salik khan</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
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<span lang="EN-US" style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"></span>
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<b><span lang="EN-US" style="font-size:8.0pt;color:#777777">Tel</span></b><span lang="EN-US" style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><br>
</span><span lang="EN-US" style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<span lang="EN-US"><img width="140" height="55" style="width:1.4583in;height:.575in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._FSsRz2fARARKIW7VEqbyPQzDH4dSdlsMmbbiHSIwoQ" data-id="2043378490848" alt="A picture containing shape

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<img width="176" height="49" style="width:1.8333in;height:.5083in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XHhPcYts-uLjF_T-SB3KFMkgn_OzxYkm2ESUZt4yfCk" data-id="2043378490849"></span><span lang="EN-US" style="font-size:8.0pt;color:#767171"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Salik Khan
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<b>Sent:</b> Thursday, September 1, 2022 9:34 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4722767] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAMB6400C97F98D4FC0B77A485AC1858A8C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Ali</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">As discussed over the phone, pls connect with customer &amp; help to resolve the issue.</span></div>
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<span lang="EN-US"><img width="217" height="174" style="width:2.2583in;height:1.8083in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y8DALIuzuR-GfslQraNCpOIAOA0qdJkV1UpmV9jmfhs" data-id="2043378490854"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style="color:#262626">Salik khan</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
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<span lang="EN-US" style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"></span>
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<b><span lang="EN-US" style="font-size:8.0pt;color:#777777">Tel</span></b><span lang="EN-US" style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><br>
</span><span lang="EN-US" style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<span lang="EN-US"><img width="140" height="55" style="width:1.4583in;height:.575in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._FSsRz2fARARKIW7VEqbyPQzDH4dSdlsMmbbiHSIwoQ" data-id="2043378490848" alt="A picture containing shape

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<img width="176" height="49" style="width:1.8333in;height:.5083in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ5MDg0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XHhPcYts-uLjF_T-SB3KFMkgn_OzxYkm2ESUZt4yfCk" data-id="2043378490849"></span><span lang="EN-US" style="font-size:8.0pt;color:#767171"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Salik Khan
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<b>Sent:</b> Sunday, August 21, 2022 10:51 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4722767] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAMA8CE282053F44A17B6C74E455219A8C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bsdm Nurserywh</span></a><a id="OWAAM74EB8B0DB6994645921AB0E5E75FDB78" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed
 Ali</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Can we help customer to fix the below issue.
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<b><span lang="EN-US" style="color:#262626">Salik khan</span></b><b><span lang="EN-US" style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
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<span lang="EN-US" style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"></span>
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<b><span lang="EN-US" style="font-size:8.0pt;color:#777777">Tel</span></b><span lang="EN-US" style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span lang="EN-US" style="font-size:10.0pt;color:#1F497D"><br>
</span><span lang="EN-US" style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 18, 2022 12:47 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4722767] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAME03F729816254C0AA4A93126B44D8B4E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you ask someone from WH or NF team to fix this for customer?
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<div class="MsoNormal"><span lang="EN-US">Regards,<br>
Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 18 August 2022 1:35 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4722767] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Ankur,<br>
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Hope you are doing well.<br>
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Kindly reminder </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6325364450<br>
Item: 162621673 - - Giggles Zorro Foldable Baby Stroller<br>
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Customer purchased this item in July 2021 and is saying that the item has a manufacturing issue. The belt lock is not working on the carseat and she would like someone to fix this for her. <br>
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Customer is also saying that she visited Dhahran Mall Centrepoint to fix the issue but they were not able to fix the issue. Customer is requesting that someone fix the issue for her as this may endanger her son's life.<br>
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Images of the item are attached, please advise if we can do anything for this customer to rectify this issue.<br>
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Thank you for your help.<br>
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Regards,<br>
shoaa</span></div>
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