Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Sep 2022 13:40:11 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi again! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:25 PM, 03rd Sep                     alaa                    Ok           05:25 PM, 03rd Sep                     alaa                    FP0830220007763           05:26 PM, 03rd Sep                     alaa                             05:27 PM, 03rd Sep                     alaa                    Hey           05:27 PM, 03rd Sep                     alaa                    Aloo           05:29 PM, 03rd Sep                   Amirah                   Hi  thank you for getting in touch with us my name is Amirh May i know how i can help you?           05:29 PM, 03rd Sep                   Amirah                   Could you please share your order number so that I can assist you further?           05:29 PM, 03rd Sep                     alaa                    FP0830220007763           05:30 PM, 03rd Sep                     alaa                    I received my order but I have a problem           05:30 PM, 03rd Sep                     alaa                    One missing piece           05:30 PM, 03rd Sep                   Amirah                   Please provide me your order number consisting of ten digits starting with 6           05:30 PM, 03rd Sep                     alaa                             05:30 PM, 03rd Sep                   Amirah                   Please provide me your order number consisting of ten digits starting with 6           05:31 PM, 03rd Sep                     alaa                    Ok           05:32 PM, 03rd Sep                     alaa                    616482 3426           05:32 PM, 03rd Sep                   Amirah                   After checking your order, we found out that your order has been delivered completely,           05:34 PM, 03rd Sep                     alaa                    No           05:34 PM, 03rd Sep                     alaa                    I have one piece missed           05:34 PM, 03rd Sep                     alaa                    I order 2 piece size 18 from green blouse           05:35 PM, 03rd Sep                     alaa                    But I received only one piece not two           05:35 PM, 03rd Sep                   Amirah                   -Is this the product a plain long sleeve pleated shirt?           05:36 PM, 03rd Sep                     alaa                             05:36 PM, 03rd Sep                     alaa                    Yes           05:36 PM, 03rd Sep                     alaa                    Yes dear           05:37 PM, 03rd Sep                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           05:37 PM, 03rd Sep                   Amirah                   Do you have any other inquiries that we can help with?           05:37 PM, 03rd Sep                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 03rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4820272