Subject: Ticket Assigned - Conversation with majid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Aug 2022 21:00:50 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with majid majid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  majid Bot:  Hi Majid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966571157046            12:42 AM, 27th Aug                   Amirah                   Hi   Majid , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:42 AM, 27th Aug                   Amirah                   Could you please share your order number so that I can assist you further?           12:43 AM, 27th Aug                     majid                    It's 616292323           12:45 AM, 27th Aug                     majid                    You haven't collected order number 6162962323           12:46 AM, 27th Aug                   Amirah                   Please provide me with the correct order number           12:46 AM, 27th Aug                     majid                    6162962323           12:47 AM, 27th Aug                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:47 AM, 27th Aug                     majid                    I wanna change the size           12:47 AM, 27th Aug                   Amirah                   We would like to inform you that order No. (6162962323) is ready for collection from the store.   Please make sure you have your ID while receiving.   Also, make sure the SMS is ready, as required by the branch to be able to complete the pickup process.           12:47 AM, 27th Aug                   Amirah                   Has it been received?           12:48 AM, 27th Aug                     majid                    I already collected the items           12:48 AM, 27th Aug                   Amirah                   In the meantime, an exchange is not available at MAX You can return online purchases through the below three channels:     - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.maxfashion.com/sa , you can see an option to return an item. Just click on the box and follow the instructions.    · You can now drop off your return to any ( MAX ) store across the KSA.           12:49 AM, 27th Aug                   Amirah                   Do you have any other inquiries that we can help with?           12:49 AM, 27th Aug                     majid                    The return option was not showing in the app.           12:50 AM, 27th Aug                   Amirah                   Please provide me the name of the products to be returned           12:51 AM, 27th Aug                   Amirah                   Are you still online with us           12:53 AM, 27th Aug                     majid                    Yes           12:53 AM, 27th Aug                     majid                    MAX Acid Wash Mid-Rise Denim Jeans with Pockets Color: Blue Size: 13-14 yrs           12:53 AM, 27th Aug                     majid                    MAX Acid Wash Mid-Rise Denim Jeans with Pockets Color: Blue Size: 13-14 yrs 1           12:54 AM, 27th Aug                     majid                    MAX Slogan Print BCI Cotton T-shirt with Round Neck and Long Sleeves Color: Yellow Size: 13-14 yrs 1           12:55 AM, 27th Aug                     majid                    These are the items are need to be return.           12:55 AM, 27th Aug                     majid                    Pls check           12:55 AM, 27th Aug                   Amirah                   The status will be updated first and an order will be created for the products           12:56 AM, 27th Aug                     majid                    You will do that           12:57 AM, 27th Aug                     majid                    Becs in my app it's status snowing processing           12:58 AM, 27th Aug                     majid                    Showing           12:58 AM, 27th Aug                   Amirah                   Yes I will do that           12:59 AM, 27th Aug                   Amirah                   Do you have any other inquiries that we can help with?           12:59 AM, 27th Aug                     majid                    No           01:00 AM, 27th Aug                     majid                    Thanks for your support           01:00 AM, 27th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4781756