Subject: Note Added - [#4722767] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 07:50:59 +0000

Hi ,    Salik Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4722767    Subject:  Returns   Requester: Xax1001    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMA8CE282053F44A17B6C74E455219A8C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bsdm Nurserywh</span></a><a id="OWAAM74EB8B0DB6994645921AB0E5E75FDB78" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed
 Ali</span></a>
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<div class="MsoNormal">Can we help customer to fix the below issue. </div>
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<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
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<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
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<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
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<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<img width="140" height="55" style="width:1.4583in;height:.5729in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQxMzEzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p7SbYH3OPLTuUeEBWYAOeiAacj1SVi7qXnQzYcvS0nY" data-id="2043373413131" alt="A picture containing shape

Description automatically generated">   
<img width="176" height="49" style="width:1.8333in;height:.5104in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQxMzEzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sPn8f54dlJRK9HuefEtNGmY1RaeBlYXOKmEhRFXGZnk" data-id="2043373413132"><span style="font-size:8.0pt;color:#767171"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQxMzEzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xtEX4xPrDW-bA2WIZ6A1Jfkgzr1G3c7VRamcv5Ub0xk" data-id="2043373413134"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQxMzEzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fzgCSlL-hQvEarMgd4SqfRpooXa3xemHtqFhmTTzE9g" data-id="2043373413135"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style="font-size:8.0pt;color:#777777;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQxMzEzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v0OhvZl03x0SWSu-Y5mkb8Gyhe6jsk35CNBCLUeXbrU" data-id="2043373413138"></span></a><span style="color:#262626"></span>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 18, 2022 12:47 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4722767] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAME03F729816254C0AA4A93126B44D8B4E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>,</div>
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<div class="MsoNormal">Can you ask someone from WH or NF team to fix this for customer?
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 18 August 2022 1:35 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4722767] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ankur,<br>
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Hope you are doing well.<br>
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Kindly reminder </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6325364450<br>
Item: 162621673 - - Giggles Zorro Foldable Baby Stroller<br>
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Customer purchased this item in July 2021 and is saying that the item has a manufacturing issue. The belt lock is not working on the carseat and she would like someone to fix this for her. <br>
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Customer is also saying that she visited Dhahran Mall Centrepoint to fix the issue but they were not able to fix the issue. Customer is requesting that someone fix the issue for her as this may endanger her son's life.<br>
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Images of the item are attached, please advise if we can do anything for this customer to rectify this issue.<br>
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Thank you for your help.<br>
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Regards,<br>
shoaa</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4722767:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043373413139'>Screenshot_20220815_140615.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043373413140'>Screenshot_20220815_140637.jpg</a>