Subject: Ticket Assigned - Conversation with fazna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 22:45:52 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fazna fazna                    Bot:  Hi again! Bot:  Please enter your name Customer:  fazna Bot:  Hi Fazna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:41 AM, 20th Aug                     fazna                    let me know the status of refund 6155696957           02:42 AM, 20th Aug                   Amirah                   Hi  Fazna  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:43 AM, 20th Aug                     fazna                    order no: 6155696957           02:43 AM, 20th Aug                     fazna                    i would like to know the refund status           02:43 AM, 20th Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:43 AM, 20th Aug                   Amirah                   Do you have any other inquiries that we can help with?           02:43 AM, 20th Aug                     fazna                    no,thanks           02:44 AM, 20th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:45 AM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751347