Subject: Ticket Assigned - Conversation with vanessa ogale
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 04:10:53 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanessa ogale vanessa ogale                    Bot:  Hi again! Bot:  Please enter your name Customer:  vanessa ogale Bot:  Hi Vanessa Ogale ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:02 AM, 19th Aug                   Amirah                   Hi   Vanessa , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           08:03 AM, 19th Aug                     vanessa ogale                    I want to return my earbuds its damage the other one           08:03 AM, 19th Aug                   Amirah                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:04 AM, 19th Aug                     vanessa ogale                    I want to return my earbuds to replace another because the other one is damage           08:05 AM, 19th Aug                   Amirah                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:05 AM, 19th Aug                   Amirah                   Could you please share your order number so that I can assist you further?           08:05 AM, 19th Aug                     vanessa ogale                             08:07 AM, 19th Aug                   Amirah                   please share your order number           08:07 AM, 19th Aug                     vanessa ogale                    6158550152           08:08 AM, 19th Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           08:09 AM, 19th Aug                   Amirah                    نود إعلامكم أنه قد تم إرجاع المبلغ من قبلنا إلى البنك بتاريخ 00/00/00. ويستغرق وصول المبلغ في حسابكم من 4-15 أيام عمل حسب إجراءات البنك التابع له           08:09 AM, 19th Aug                   Amirah                   Do you have any other inquiries that we can help with?           08:09 AM, 19th Aug                     vanessa ogale                    No its only that thank you           08:10 AM, 19th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:10 AM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4748730