Subject: Ticket Assigned - Conversation with fareeha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 20:16:50 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fareeha fareeha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fareeha Bot:  Hi Fareeha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580502971            12:09 AM, 18th Aug                   Amirah                   Hi Fareeha   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:10 AM, 18th Aug                   Amirah                   how i can help you?           12:10 AM, 18th Aug                     fareeha                    I return my order but i got a mail that your return request is cancelled but courier picked up my return order           12:11 AM, 18th Aug                   Amirah                   Could you please share your order number so that I can assist you further?           12:11 AM, 18th Aug                     fareeha                    I ordered black bag but they delivered me In gold  color           12:12 AM, 18th Aug                   Amirah                   Could you please share your order number so that I can assist you further?           12:12 AM, 18th Aug                     fareeha                    Order number 6161431055           12:12 AM, 18th Aug                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:12 AM, 18th Aug                     fareeha                    Ok           12:13 AM, 18th Aug                   Amirah                   Was it returned with another order?           12:13 AM, 18th Aug                     fareeha                    No           12:13 AM, 18th Aug                     fareeha                    Courier man come for delivery and also picked up return delivery order           12:14 AM, 18th Aug                   Amirah                   Please provide me with the return policy number           12:14 AM, 18th Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:16 AM, 18th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 AM, 18th Aug                     fareeha                    Thank you           12:16 AM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4744033