Subject: Ticket Assigned - Conversation with weam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 20:38:10 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with weam weam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  weam Bot:  Hi Weam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966506080888            12:17 AM, 15th Aug                   Amirah                   Hi  Weam  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:18 AM, 15th Aug                     weam                    Hello           12:18 AM, 15th Aug                     weam                    I just call the costumer support           12:19 AM, 15th Aug                     weam                    I had received a wrong item           12:19 AM, 15th Aug                     weam                    And they told me to email the problem with the picture of the wrong item that I received it instead of my item that i never receive it           12:20 AM, 15th Aug                     weam                    But he give me a wrong email to contact           12:20 AM, 15th Aug                     weam                    [email-masked]           12:20 AM, 15th Aug                     weam                    Its shows me its not a true email           12:20 AM, 15th Aug                   Amirah                   Could you please share your order number so that I can assist you further?           12:21 AM, 15th Aug                     weam                    I cant five it to you           12:22 AM, 15th Aug                     weam                    because i have to go from the chat           12:22 AM, 15th Aug                   Amirah                   You can go out we are waiting for you           12:23 AM, 15th Aug                     weam                    6161105333           12:23 AM, 15th Aug                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:24 AM, 15th Aug                     weam                    Can you please give me the correct email to send the problem           12:25 AM, 15th Aug                   Amirah                   Currently, you can exchange Shoe Mart products at any Centrepoint / Shoemart store within 14 days of collection           12:25 AM, 15th Aug                     weam                    You don’t understand me           12:25 AM, 15th Aug                     weam                    I received a wrong item           12:25 AM, 15th Aug                     weam                    They told me you can’t in the stores           12:26 AM, 15th Aug                   Amirah                   Yes dear I understand you, you can exchange or return the wrong product           12:26 AM, 15th Aug                     weam                    Its centerpoint mistake not mine !!!           12:26 AM, 15th Aug                     weam                    They told me you can’t           12:27 AM, 15th Aug                     weam                    You have to send an email           12:27 AM, 15th Aug                   Amirah                   Please provide me the name of the product so that I can create a return request           12:27 AM, 15th Aug                     weam                    Omg           12:28 AM, 15th Aug                     weam                    Can you call me better?           12:28 AM, 15th Aug                     weam                    +966506080888           12:28 AM, 15th Aug                     weam                    Or give me number to call           12:29 AM, 15th Aug                     weam                    Please           12:29 AM, 15th Aug                   Amirah                   Dear, I will solve the problem, I will create a return request for you for the wrong product           12:29 AM, 15th Aug                   Amirah                   خن           12:29 AM, 15th Aug                   Amirah                   ok           12:29 AM, 15th Aug                     weam                    Ok           12:29 AM, 15th Aug                     weam                    Wait           12:29 AM, 15th Aug                   Amirah                   [email-masked] (800-1111027)           12:30 AM, 15th Aug                   Amirah                   Do you have any other inquiries that we can help with?           12:30 AM, 15th Aug                     weam                    Textured Mary Jane Shoes with Scalloped Outline           12:31 AM, 15th Aug                     weam                    2 items           12:31 AM, 15th Aug                   Amirah                   same product           12:32 AM, 15th Aug                     weam                    What do you mean           12:32 AM, 15th Aug                     weam                    I didn’t receive it           12:32 AM, 15th Aug                     weam                    I received another thing           12:33 AM, 15th Aug                     weam                    Please someone help me           12:33 AM, 15th Aug                   Amirah                   Return request has been created           12:34 AM, 15th Aug                     weam                    For the 2 items???           12:34 AM, 15th Aug                     weam                    But I don’t have it with me           12:34 AM, 15th Aug                     weam                    You understand me ?           12:35 AM, 15th Aug                     weam                    I never received it           12:35 AM, 15th Aug                     weam                    How i will give it back?           12:35 AM, 15th Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:36 AM, 15th Aug                     weam                    Ok thanks           12:37 AM, 15th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 AM, 15th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4731372