Subject: Ticket Assigned - Conversation with mohammed hameeduddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 20:37:36 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed hameeduddin mohammed hameeduddin                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed hameeduddin Bot:  Hi Mohammed Hameeduddin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6160097729 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:25 AM, 14th Aug                     mohammed hameeduddin                    ok           12:25 AM, 14th Aug                   Amirah                   Hi   Mohammed , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           12:26 AM, 14th Aug                     mohammed hameeduddin                    When will my package be ready to collect, it's been 6 days now but still it shows in process, why it's getting so late?           12:26 AM, 14th Aug                     mohammed hameeduddin                    6160097729           12:26 AM, 14th Aug                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:27 AM, 14th Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           12:27 AM, 14th Aug                   Amirah                   Do you have any other inquiries that we can help with?           12:27 AM, 14th Aug                     mohammed hameeduddin                    can I know when can I pick up my order?           12:28 AM, 14th Aug                   Amirah                   I can't specify a time, but as soon as possible, God willing           12:29 AM, 14th Aug                     mohammed hameeduddin                    previously also one of the customer service personal marked my issue resolved although it's not yet resolve           12:29 AM, 14th Aug                     mohammed hameeduddin                    I am not asking exact date or time at least let me know within a day or 2 or 3           12:30 AM, 14th Aug                     mohammed hameeduddin                    it's not the way to inform as soon as possible           12:30 AM, 14th Aug                   Amirah                   You will be provided with information as soon as possible via e-mail           12:31 AM, 14th Aug                     mohammed hameeduddin                    kindly please escalate it & resolve my issue           12:32 AM, 14th Aug                     mohammed hameeduddin                    don't let me approach again and again please           12:33 AM, 14th Aug                   Amirah                   You will escalate the matter after the conversation is closed           12:33 AM, 14th Aug                     mohammed hameeduddin                    who will escalate sorry I didn't got you           12:34 AM, 14th Aug                   Amirah                   I'll escalate it after I've finished talking to you           12:36 AM, 14th Aug                     mohammed hameeduddin                    ok please           12:36 AM, 14th Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 AM, 14th Aug                     mohammed hameeduddin                    ok           12:37 AM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727070