Subject: Note Added - [#4710635] Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 06:10:58 +0000

Hi ,    Vickum Dissanayake added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4710635    Subject:  Click & Collect   Requester: Rabia wahid bakhsh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+++ <a id="OWAAM9ECBA95A735445AFBA65F2D6A1BE0A22" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a> please call the customer today and close this ASAP.</div>
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<div>From: Cpr7 Operations &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, August 11, 2022 9:03 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Cpr7 Centrepoint &lt;[email-masked]&gt;; Manager Cpr7 &lt;[email-masked]&gt;; Bader Alqahtani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Saad Alonaizi &lt;[email-masked]&gt;; Thangarajan Kulandavel &lt;[email-masked]&gt;;
 Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4710635] - Click &amp; Collect</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Dear Mr. Qazi,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks for the sharing the concern towards customer CNC SVI order...</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black"> The aforementioned SVI order was available in the same bin location upon checking &amp; verification by my- self.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Tried to communicate with the customer but she's not responding to our calls.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Please do intervene to interact with the customer to close the receiving process order .</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Customer Name: Rabia</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Customer Contact No. 0580543639</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Edwin</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, August 10, 2022 3:02 PM<br>
<b>To:</b> Cpr7 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr7 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr7 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bader Alqahtani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Saad Alonaizi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4710635] - Click &amp; Collect</span> </div>
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<div class="xmsonormal">Hi <a id="OWAAM8CD7B0B65CE94876B1263605E4F4531D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr7</span></a>
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<div class="xmsonormal">Below order is fulfilled by store team, when the customer has visited to the store for collect his order store team fail to find this order.</div>
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<div class="xmsonormal">Going forward if you did not have item for SVI order fulfilment,  kindly mark order as short pick.</div>
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<div class="xmsonormal">We will lose customer trust in our brand if we do this kind of activity.  </div>
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<div class="xmsonormal">Thanks,</div>
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<div class="xmsonormal">Qazi Mohammed.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 10, 2022 12:29 AM<br>
<b>To:</b> Cpr7 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4710635] - Click &amp; Collect</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4710635" rel="noreferrer">#4710635</a> raised by Rabia wahid bakhsh (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="xmsonormal"><strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Information about the status of the request</span></strong></div>
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : 05/08/2022<br>
Order ID: 6159596930<br>
Store Code: Babyshop21046<br>
Tracking ID: 102601836<br>
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Issue Description: The status of the order in the hyperbar shows that it is ready .. but the customer went to the store and did not find it .. Please provide me with the status of the order .</span></div>
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Regards,<br>
CS Team</span></div>
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 10 Aug at 1:24 AM
<span class="xseparator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Last  ,<br>
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Thank you for contacting us.<br>
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Please accept our full apologies for the inconvenience caused.<br>
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Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and provide you with any new information.<br>
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Feel free to contact us for further assistance.<br>
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your friends,<br>
Support Team.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4710635:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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