Subject: Note Added - [#4668679] Conversation with مرجي الرويلي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 14:04:34 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668679    Subject:  Conversation with مرجي الرويلي   Requester: مرجي الرويلي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Please recheck with the customer as there are 2 updates that shipment received by customer already.
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b><b></b>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=4" target="_blank" title="Shipment Delivered/Picked Up" rel="noreferrer">SHDL</a></span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>عبدالله</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>
</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>الرويلي</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'> - 105492264 966557526461</span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>عبدالله</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>
</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>الرويلي</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'> - 105492264 966557526461</span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 4, 2022 2:12 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Eman Helmy &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4668679] - Conversation with مرجي الرويلي</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi  team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB number : 47517158102</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards<br>
Amirh</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 3 Aug at 3:03 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist to provide Aramex AWB number.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks and Regards,</span></div>
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<b><span style="font-size:12.0pt;font-family:-apple-system">Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Customer Success Specialist</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Aramex International LLC.
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<span style="font-size:10.0pt;font-family:-apple-system">T.  +971 4 6076421</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">T.  +966 115121821</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 2, 2022 11:17 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4668679] - Conversation with مرجي الرويلي</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4668679&amp;data=05%7C01%7Cmarniel%40aramex.com%7C2b52fe43f5c64c13bd7008da759d2561%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637951615040089264%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=i%2FnkXNGEGpjywIwZpgzGG5Q8WmpPYN6SmAP%2BXWMYS7k%3D&amp;reserved=0" rel="noreferrer">
#4668679</a> raised by مرجي الرويلي (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi  team</span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system;background:#EB6B56">Reminder
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The customer paid the full amount of the order (6146211651  ) value (SAR 584.00), but he only received two pieces and the amount was returned to his own balance<br>
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It appears to us that the shipment consists of two boxes, and only one box was received. Please check and provide assistance.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amirh</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 30 Jul at 5:01 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا مرجي  , </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكراً لك على تواصلك معنا. </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.
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<span lang="AR-SA" style="font-size:10.5pt">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك، </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم. </span>
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