Subject: Ticket Assigned - Conversation with salman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 20:06:03 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6159303462 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581411235            11:49 PM, 03rd Aug                   Mohammed                  
  Hi Salman, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:49 PM, 03rd Aug                     salman                    Hi           11:50 PM, 03rd Aug                     salman                    I ordered two items for click and collect.           11:50 PM, 03rd Aug                   Mohammed                   Could you please confirm is this your order number 6159303462?           11:51 PM, 03rd Aug                     salman                    Yes           11:51 PM, 03rd Aug                     salman                    I received message earlier the order is ready for pick up           11:52 PM, 03rd Aug                   Mohammed                   Please allow me a moment to transfer the chat to KSA customer support.           11:52 PM, 03rd Aug                     salman                    Ok           11:52 PM, 03rd Aug                     salman                    .           11:53 PM, 03rd Aug                     salman              
       Hello           11:54 PM, 03rd Aug                   Amirah                   Hi Salman, thank you for getting in touch with us my name is Amirh  May i know how i can help you?           11:54 PM, 03rd Aug                   Amirah                   how i can help you?           11:55 PM, 03rd Aug                     salman                    I ordered an item thru click and collect today           11:56 PM, 03rd Aug                   Amirah                   Please note that order No. ( 6159303462 ) has been received from the store.           11:56 PM, 03rd Aug                     salman                    And earlier recieved message that my order is ready           11:56 PM, 03rd Aug                     salman                    But I did not receive the item           11:56 PM, 03rd Aug                     salman                    I intend to collect it tommorow, but I am surprised to see this message that the item is received           11:57 PM, 03rd Aug                  
  Amirah                   Your products are not Islamized           11:57 PM, 03rd Aug                     salman                    Sorry?           11:58 PM, 03rd Aug                     salman                    I did not recieve the item.           11:58 PM, 03rd Aug                   Amirah                   Have the products been received from you or not?           11:59 PM, 03rd Aug                     salman                    No           11:59 PM, 03rd Aug                     salman                    Not recieved by me           11:59 PM, 03rd Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           11:59 PM, 03rd Aug                   Amirah                   Do you have any other inquiries that we can help with?           12:00 AM, 04rd Aug                     salman        
             How will this issue will be solved           12:00 AM, 04rd Aug                     salman                    And what about my money           12:01 AM, 04rd Aug                     salman                    And how come someone else receive my package           12:01 AM, 04rd Aug                   Amirah                   It will be submitted to the appropriate authority  We will contact you via e-mail when new information becomes available           12:01 AM, 04rd Aug                     salman                    Is there any query/ticket number to follow the issue           12:02 AM, 04rd Aug                     salman                    ?           12:03 AM, 04rd Aug                   Amirah                   An email will be sent to you and will be followed up           12:03 AM, 04rd Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 AM, 04rd Aug                    
                       View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688789