Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 11:10:40 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Dear Centerpoint team , </div>
<div><br></div>
<div>Appreciate your support for the below refund amount.</div>
<div><br></div>
<div>Thanks </div>
<div>Khaled Nagah<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Jul 2022, at 10:07 PM, Khalid &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="direction: ltr">Dear Centerpoint team,</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Please inform the payment vendor to transfer the payment amount to the updated mada card details which is registered now in my account in center point application </div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">And the details are here below again for your reference:</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Mada card number : 4283311103111945 </div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Name : Khaled Samaha </div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Expiration date : 06/25</div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Regards </div>
<div style="direction: ltr">Khaled Nagah</div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On 29 Jul 2022, at 9:53 PM, Khalid &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr">
<div style="direction: ltr">Dear Centrepoint team </div>
<div style="direction: ltr"><br></div>
<div style="direction: ltr">Appreciate your support for the below refund amount please.</div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On 29 Jul 2022, at 6:29 PM, khaled nagah &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr"><div dir="auto">Dear centrepoint team ,<div dir="auto"><br></div>
<div dir="auto">Please note that my mada card was updates .</div>
<div dir="auto"><br></div>
<div dir="auto">Can you please advise the payment vendor to transfer the amount of 53 to the updated account.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
<div dir="auto">Khaled.</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Jul 29, 2022, 4:25 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Khaled,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6156944309 Please note that the refund has been processed successfully from our side for the amount (SAR53), however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div><br></div>
<div>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
</div></div></div>

	

</div></blockquote>
</div>
</div></blockquote>
</div></blockquote>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4667059