Subject: Ticket Assigned - Conversation with asif
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 11:51:30 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asif Bot:  Hi Asif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966501844015            03:41 PM, 18th Jul                   Amirah                   Hi  Asif  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           03:42 PM, 18th Jul                     asif                    Thank you for your time           03:42 PM, 18th Jul                     asif                    I am totally fed up           03:42 PM, 18th Jul                     asif                    I have requested for return an item as it was too big and there it was only one piece           03:43 PM, 18th Jul                     asif                    But more than week has passed and i did not got any solution           03:43 PM, 18th Jul                   Amirah                   We sincerely apologize for any inconvenience caused,           03:44 PM, 18th Jul                   Amirah                   Could you please share your order number so that I can assist you further?           03:44 PM, 18th Jul                     asif                    6155219390           03:45 PM, 18th Jul                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:46 PM, 18th Jul                     asif                    Sure I will be waiting           03:46 PM, 18th Jul                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           03:46 PM, 18th Jul                   Amirah                   Do you have any other inquiries that we can help with?           03:47 PM, 18th Jul                     asif                    How long it will take. I olready have talked to your customer care number, he said it will take 3 business days, but more tha a week has been passed           03:48 PM, 18th Jul                   Amirah                   I apologize for the delay and inconvenience that we caused.. We will communicate with you and receive the request soon, God willing.           03:49 PM, 18th Jul                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4630367