Subject: Ticket Assigned - Conversation with sana
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 04:12:13 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:30 AM, 16th Jul                   Hissah                   Hi(Sana ), Thank you for contacting us. i am Hessa  How may I help you?           08:30 AM, 16th Jul                     sana                    hello i try to order online heres shown           08:30 AM, 16th Jul                     sana                    buy 1 get 1 free           08:30 AM, 16th Jul                     sana                    when i go to card and add product but theres no discount ?           08:31 AM, 16th Jul                   Hissah                   Can you provide me with a picture of the basket?           08:31 AM, 16th Jul                     sana                    ok           08:32 AM, 16th Jul                   Hissah                   And a picture for display as well           08:32 AM, 16th Jul                     sana                             08:32 AM, 16th Jul                     sana                             08:32 AM, 16th Jul                   Hissah                   Minutes please to be check           08:34 AM, 16th Jul                     sana                    ??           08:34 AM, 16th Jul                   Hissah                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           08:35 AM, 16th Jul                   Hissah                   Do you have any other questions that I can help you with?           08:35 AM, 16th Jul                     sana                    yes i redownload           08:35 AM, 16th Jul                     sana                    same cause not resolved also try on website           08:36 AM, 16th Jul                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           08:36 AM, 16th Jul                   Hissah                   Do you have any other questions that I can help you with?           08:36 AM, 16th Jul                     sana                    ok           08:38 AM, 16th Jul                     sana                    no           08:38 AM, 16th Jul                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 AM, 16th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4622051