Subject: Ticket Assigned - Conversation with swati singh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 04:12:11 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with swati singh swati singh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  swati singh Bot:  Hi Swati Singh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153082334 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551499268            07:54 PM, 07th Jul                   Hilah                   Hi Swati . Thank you for contacting us. My name is Hilah. How may I help you today?           07:55 PM, 07th Jul                     swati singh                    Thank you so much to chat with me.           07:55 PM, 07th Jul                     swati singh                    My complaint is that I have not received the order and in the app it show s delivered           07:56 PM, 07th Jul                   Hilah                   allow me a moment to check that for you.           07:56 PM, 07th Jul                     swati singh                    I was called by SPL on Sunday since then I am wait           07:56 PM, 07th Jul                     swati singh                    After 10 mins I Shaw the status delivered           07:57 PM, 07th Jul                     swati singh                    So I don’t understand           07:57 PM, 07th Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           07:58 PM, 07th Jul                   Hilah                   We have checked and we would like to inform you that our courier team contacted you and delivered the order on (5/7/2022).           07:58 PM, 07th Jul                   Hilah                   We request you to please check with your security, family members and neighbours regarding your order.           07:58 PM, 07th Jul                     swati singh                    First he asked me to come to Saudi post but I told him it was for home delivery           07:59 PM, 07th Jul                     swati singh                    I am alone in my house no one here to pick the item           07:59 PM, 07th Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           07:59 PM, 07th Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:59 PM, 07th Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           07:59 PM, 07th Jul                     swati singh                    I was sent a code which has not been given to anyone           08:00 PM, 07th Jul                   Hilah                   we will update you on : [email-masked]           08:00 PM, 07th Jul                     swati singh                    Ok thank you           08:00 PM, 07th Jul                   Hilah                   any time           08:00 PM, 07th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:00 PM, 07th Jul                     swati singh                    I think it is still with the person who called me           08:00 PM, 07th Jul                     swati singh                    And I cannot retrieve his no           08:01 PM, 07th Jul                   Hilah                   we will check with the concerned team           08:01 PM, 07th Jul                   Hilah                   and will be in touch with you asap to assist you in resolving this concern.           08:01 PM, 07th Jul                   Hilah                   Do you have any other inquiries that we can help with?           08:01 PM, 07th Jul                     swati singh                    Ok           08:01 PM, 07th Jul                     swati singh                    No           08:01 PM, 07th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:01 PM, 07th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4599288