Subject: Ticket Assigned - Conversation with princess pajela
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 04:12:09 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with princess pajela princess pajela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  princess pajela Bot:  Hi Princess Pajela ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0559086362 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6151340074 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0559086362            01:41 PM, 29th Jun                   Shehanah                   Hi Princess Pajela , Thank you for contacting us. My name is shehanh , I will be happy to assist you.           01:42 PM, 29th Jun                   Shehanah                   Could you please share your order number so that I can assist you further?           01:42 PM, 29th Jun                     princess pajela                    6151340074           01:44 PM, 29th Jun                   Shehanah                   دقيقة من فضلك ليتم التحقق إبقى معنا           01:44 PM, 29th Jun                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:44 PM, 29th Jun                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:46 PM, 29th Jun                   Shehanah                   Is there anything else i can assist you with?           01:46 PM, 29th Jun                     princess pajela                    I’m waiting my parcel since yesterday because it wrote that I will receive my order yesterday but until now nothing..why?           01:47 PM, 29th Jun                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:48 PM, 29th Jun                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:48 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4557712