Subject: Note Added - [#4565517] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 08:59:49 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4565517    Subject:  Returns   Requester: Anmol Ash    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Please confirm with the customer if they gave the shipment using the same AWB as there is no record of this AWB, thus not received in Aramex facility. Please assist to provide booking reference number and mobile number of courier who collected
 the shipment. <span style="color:black"> </span><span style="color:black"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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Description generated with very high confidence"></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, July 1, 2022 12:19 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4565517] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4565517&amp;data=05%7C01%7CMarniel%40aramex.com%7C57be7c91e68e45107e5808da5b3a536a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637922603320850976%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=BF%2FUbnfdnAY53iAmQPtCwGGaWX2dI1%2FHQWGjtugJlTc%3D&amp;reserved=0" rel="noreferrer">
#4565517</a> raised by Anmol Ash (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late Return to Warehouse<br>
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Order ID: 6132482462<br>
Tracking ID:  47508483153<br>
Assistance Required: Need an urgent return to WH <br>
Issue Description: The item was collected on 22/04/22  but still not delivered back to the warehouse. Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 1 Jul at 12:15 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Hina ,</span></div>
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Thank you for contacting us.<br>
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Please accept our full apologies for the inconvenience caused.<br>
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Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.<br>
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Feel free to contact us for further assistance.<br>
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your friends,<br>
Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4565517:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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