Subject: New Reply Received - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 05:04:42 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Conversation with السلام عليكم  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear Amirh,</span></div>
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<span dir="LTR" style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The subjected shipment has been delivered successfully as we received and we haven’t received any complaint from the consignee.</span>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>F</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'> +966-1-2187782</span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'></span>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="165" height="63" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDYzNjk1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gho4r9zW4mKZRPZBAlEBAS-_KAqLfBTkFmkvyou44N8" data-id="2043350636950" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]]
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<b>Sent:</b> Thursday, June 16, 2022 10:25 PM<br>
<b>To:</b> Key Accounts - KSA; Mohaned Qudaih<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4507540] - Conversation with <span lang="AR-SA" dir="RTL">
السلام عليكم</span></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4507540" rel="noreferrer">#4507540</a> raised by
<span lang="AR-SA" dir="RTL">عبدالله العنزي</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> ([email-masked]).</span></div>
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Hi Team,<br>
<br>
Problem Statement: Missing items<br>
Order Date : 12/06/2022<br>
Order ID: 6149133373<br>
Tracking ID: 290308021221<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 14 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 14 items has been shipped/Delivered from our side.<br>
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The missing item is  (164180313 - Printed Cotton PCI Bodysuit, Leggings and T-Shirt Set_ 164235840 - Floral A-Line Blouse &amp; Shorts Set With Ruffle Sleeves _Printed T-shirt &amp; Pajama Pants Set - 4 Pieces)<br>
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Regards<br>
Amirh</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>On Thu, 16 Jun at 11:19 PM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>مرحبا عبد الله </span><span dir="LTR"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>شكراً لك على تواصلك معنا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>أصدقائك،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>فريق الدعم.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4507540