Subject: Note Added - [#4498285] Conversation with farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 06:47:39 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498285    Subject:  Conversation with farah   Requester: مرحبا    Note Content:   <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Booking got cancelled with reason: customer request, no shipment. Please assist to check and advise further. Thanks.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 9:48 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4498285] - Conversation with farah</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID: 6146937349<br>
Tracking ID: 47518962455 <br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 06/06/22 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 14 Jun at 8:53 PM
<span class="separator">, مرحبا &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">farah</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>farah<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>عملية الإرجاع<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>
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طلب إرجاع المنتج أونلاين من حسابك.<br>
أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_k374bjr69h_2e1e716e032e4a6a15a568b0f892f9bcd8693433b9cedddaca9b91114ff1d901.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا فرح ,شكراً لتواصلك معنا. معك أميره<br>
كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلب الارجاع من زمان مرسلته و كل يومين يتواصل معي مندوب انه بكرا بيجي و ما حدا يجي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ايش السبب</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا برقم الطلب حتى تتم خدمتك على اكمل وجه</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6146937349</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_k374bjr69h_2e1e716e032e4a6a15a568b0f892f9bcd8693433b9cedddaca9b91114ff1d901.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:51 PM, 14th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">farah</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا لك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 14th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">farah</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">يرجى حل المشكله في اسرع وقت</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 14th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">farah</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/F.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لاني لن اتواجد في البيت الاسبوع القادم</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:52 PM, 14th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_k374bjr69h_2e1e716e032e4a6a15a568b0f892f9bcd8693433b9cedddaca9b91114ff1d901.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">باذن الله</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 14th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Amirah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_40850465edde1d5f3f8dade63c5261364a65184f14f95a5c36e4b4c24cf70f3e/img_k374bjr69h_2e1e716e032e4a6a15a568b0f892f9bcd8693433b9cedddaca9b91114ff1d901.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 14th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F621337132451059&amp;data=05%7C01%7CMarniel%40aramex.com%7C2f638f9b38164100bb8808da4e2e012b%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637908256741987064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=tgAsRICfzVJJqNq9FMKvgnVbuUuoYZT8OYTkRMAU6Ec%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4498285:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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