Subject: Ticket Assigned - Conversation with leenah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 14:30:21 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leenah leenah                    Customer:  Okey thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Leenah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:21 PM, 08th Jun                   Amirah                   Hi  Leenah  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           06:22 PM, 08th Jun                     leenah                    I placed an order in 21 of may but unfortunately I chose it in a wrong place           06:22 PM, 08th Jun                     leenah                    So you told me that it’s gonna be cancelled after 15 days           06:23 PM, 08th Jun                     leenah                    But till now it’s processing waiting me to take it           06:23 PM, 08th Jun                     leenah                    I payed with Shukran and I need the money back because of that           06:23 PM, 08th Jun                   Amirah                   Could you please share your order number so that I can assist you further?           06:24 PM, 08th Jun                     leenah                    6144879788           06:25 PM, 08th Jun                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           06:28 PM, 08th Jun                   Amirah                   Do you have any other inquiries that we can help with?           06:28 PM, 08th Jun                     leenah                    No thank you I’m waiting for my money           06:29 PM, 08th Jun                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4470438