Subject: Note Added - [#4465886] Conversation with pradeep kumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:04:04 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4465886    Subject:  Conversation with pradeep kumar   Requester: pradeep kumar    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAMAEFF96E134DE41B1A07AACB93EF75CF2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhay Kasera</span></a></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 7, 2022 7:54 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4465886] - Conversation with pradeep kumar</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Updating C&amp;C order status<br>
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Order Date : 30/05/2022<br>
Order ID: 6146755340 <br>
Store code:  Splash21242<br>
Tracking ID: 614675534022999991 <br>
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Assistance Required: Mark the order as delivered.<br>
The customer confirmed to us that she has received the order. kindly update the order status.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 7 Jun at 8:01 PM
<span class="separator">, pradeep kumar &lt;[email-masked]&gt; wrote: </span>
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<span style="font-size:9.0pt;color:#6F7071">pradeep kumar</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>pradeep kumar<br>
<b>Bot: </b>Hi Pradeep Kumar ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6146755340<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
<strong><span style='font-family:"Calibri",sans-serif'>: </span></strong>Processing
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If you have not received your order, Home Delivery takes 7 to 9 days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0537969028</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:55 PM, 07th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi  Pradeep  , thank you for getting in touch with us my name is Amirh</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">May i know how i can help you?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:55 PM, 07th Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi Amirah</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I have received my order but status in app still shows as processing. I want ot return one. But not able to do it.pls would you change the status</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6146755340</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ol</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error
 is not repeated in the future. You can return via the branch</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:58 PM, 07th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">pradeep kumar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes, i want to return via app. Thats why i am trying to reach your support team. Thsnk you for the help</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:00 PM, 07th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:01 PM, 07th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/622027258683500" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4465886:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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