Subject: Ticket Assigned - Conversation with helli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 13:02:44 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helli helli                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145023074 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557690287 Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  I did not yet received my order Agent:  6145023074 this one? Customer:  Yes Customer:  Supposed to be it will be delivered on 24th Customer:  CRDSAL0506455922 tracking Agent:  +966555769028 is this your phone No.? Customer:  I tried to track but it says "undelivered" Customer:  Yup Customer:  0557690287 Agent:  it's different Agent:  missing one No. Customer:  I did not received any call or email Customer:  Oh. Got it Agent:  i will update it to the courier partner Agent:  Do you have any other inquiries that we can help with? Customer:  How to fix it? Customer:  None so far. Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello, how to contact the courrier of my order? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Until now no update yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello, i did not yet received my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  CRDSAL0506455922 this is the tracking # Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  this is rhoda jane paganao,i would like to update regarding my order,i did not receive until now Bot:  Please enter your name Customer:  crdsal0506455922 this is the tracking number Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145023074 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  مرحبا ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك نهال. كيف يمكنني مساعدتك ؟ Agent:  هل مازلت معنا؟ Agent:  هل ما زلت معنا ؟  Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello, i would like to ask on how to re order my returned parcel? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145023074 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6145023074 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145023074 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Yes please Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145023074 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hello Customer:  Please check my order Customer:  6145023074 Agent:  Please note your order had scheduled to return to our warehouse Agent:  once the order arrives to our warehouse we will proceed the refund Agent:  Do you have any other inquiries that we can help with? Customer:  I received an email that it was already returned to your warehouse Agent:  No please ignore it Agent:  it's on the way Customer:  I have a concerned. Will they send it again? Customer:  So, if you received then? Agent:  Please create a new order Customer:  The thing is Customer:  It's out of stock already Customer:  Some items are out of stock Agent:  Sorry to hear that Customer:  Why do i need to re order again? Isn't it possible for you to just send the parcel again? Agent:  you can check the items in the store Customer:  And? Agent:  No it's not possible sorry Customer:  Can i just refund instead? Agent:  Yes you will get a refund Agent:  Do you have any other inquiries that we can help with? Customer:  How Agent:  once the order arrives to our warehouse we will proceed the refund Customer:  How should i know that you received? Customer:  Tried to track and it's already received in your warehouse Agent:  You will receive the refund Customer:  How? Customer:  Will i receive a notification? Agent:  Sure Agent:  Do you have any other inquiries that we can help with? Customer:  Or should i go to the store? Customer:  Is it better to go to the store? Agent:  You will receive a refund massage Agent:  No Agent:  Do you have any other inquiries that we can help with? Customer:  So how many days to wait for the refund message? Customer:  Message or email? Agent:  Rhoda please when the orders arrives to our warehouse they will proceed the refund to your credit card and it will takes from 7-14 working days depends on your bank Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rhoda jane paganao Bot:  Hi Rhoda Jane Paganao ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rhoda. Thank you for contacting us. My name is Hilah. How may I help you today? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  helli Bot:  Hi Helli ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:52 PM, 04th Jun                   Amirah                   Hi , thank you for getting in touch with us my name is Amirh May i know how i can help you?           04:52 PM, 04th Jun                     helli                    Hello           04:52 PM, 04th Jun                     helli                    Please check the status of my returned parcel           04:52 PM, 04th Jun                     helli                    6145023074           04:52 PM, 04th Jun                     helli                    I received an email but it's confusing           04:53 PM, 04th Jun                     helli                    At first the email says they will send again my parcel           04:53 PM, 04th Jun                     helli                    But then they're asking me yesterday to re order online           04:54 PM, 04th Jun                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:55 PM, 04th Jun                   Amirah                   Your request has been submitted to the concerned authority to deliver the request as soon as possible. We will contact you if there is any new information.           04:56 PM, 04th Jun                   Amirah                   Do you have any other inquiries that we can help with?           04:56 PM, 04th Jun                     helli                    So you will send me again the parcel right?           04:57 PM, 04th Jun                   Amirah                   yes           04:57 PM, 04th Jun                     helli                    How can i track then?           04:57 PM, 04th Jun                   Amirah                   https://splonline.com.sa/ar/  through the link           04:58 PM, 04th Jun                     helli                    So i will just wait for the message ?           04:59 PM, 04th Jun                   Amirah                   ok           04:59 PM, 04th Jun                   Amirah                   Do you have any other inquiries that we can help with?           04:59 PM, 04th Jun                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4449017