Subject: Note Added - [#4426733] Conversation with ايمان
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 13:42:18 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426733    Subject:  Conversation with ايمان   Requester: E.a.t.111    Note Content:   <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 12:43 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4426733] - Conversation with ايمان</span>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system;background:#F37934">RMINDER</span></u></strong><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 31 May at 1:01 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4426733&amp;data=05%7C01%7CMarniel%40aramex.com%7C381ba2a1e26848fc28d108da43aab4f0%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637896697705000220%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=o%2Fc3qH9vFtzsuETDotZ3imIVUjDNlUOmj5xEaElnqp0%3D&amp;reserved=0" rel="noreferrer">
#4426733</a> raised by ايمان ().</span></div>
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Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : May 28, 2022<br>
Order ID: 6146313837<br>
Tracking ID: 47516702542<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side , and the customer received one package <br>
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Regards</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 31 May at 12:03 PM
<span class="separator">, ايمان &lt;&gt; wrote: </span></span><span class="separator"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>ايمان<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6146313837<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك :
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style="color:#3F3F46">الطلب المنزلي:
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>00966561448866</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:53 AM, 31st May</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحباُ ايمان شكراً على تواصلك معنا, معك شهد كيف يمكننى أن أساعدك؟</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:53 AM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل مازلت معنا ؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:55 AM, 31st May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ايمان</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">وصلت طلبيتي امس ولم تصلني الا قطعه واحده</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:56 AM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 لخدمتك بشكل أفضل.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:56 AM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل مازلت معنا ؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:57 AM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بعدد الاكياس او الكراتين التي تم استلامها</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:58 AM, 31st May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ايمان</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6146313837</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:58 AM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدنا بعدد الاكياس او الكراتين التي تم استلامها</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:59 AM, 31st May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ايمان</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">فقط استلمت السرير</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:00 PM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:00 PM, 31st May</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:02 PM, 31st May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ايمان</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انا احتاتجها ضروري اذا لم تحل المشكله ستم ابلاغ وزارة التجاره بالمشكله واخذ حقي</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:02 PM, 31st May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F619431536874203&amp;data=05%7C01%7CMarniel%40aramex.com%7C381ba2a1e26848fc28d108da43aab4f0%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637896697705000220%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=9cp0V96rHI%2B6yiUQY9Qysixqe9A7k9ditOrARATom8U%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</blockquote>
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</blockquote>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4426733:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>