Subject: Note Added - [#4418465] Conversation with خالد
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 13:36:36 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4418465    Subject:  Conversation with خالد   Requester: خالد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Shipment collected by the customer from the branch as per below.
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Entity</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Status</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Cond</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Prob Code</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Pcs</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 2</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>User ID</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Source</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Action Dt</span></b><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>TTH</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=4" target="_blank" title="Shipment Delivered/Picked Up" rel="noreferrer">SHDL</a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>PKUP</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>خالد</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'> 966569947054</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>C|0|TTH/TTH/20220601/00014|POS: Delivery Update</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Tathleeth</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>06/01/22 1146</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://www.aramex.net/infoaxs/tracking_updates_details.asp?PINumberID=4" target="_blank" title="Shipment Delivered/Picked Up" rel="noreferrer">SHDL</a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>PKUP</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>خالد</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'> 966569947054</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>C|0|TTH/TTH/20220529/00010|POS: Delivery Update</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Tathleeth</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>05/29/22 1610</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style="font-size:10.0pt"> </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'><img width="83" height="14" style="width:.868in;height:.1458in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDY3MzE1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XX_A2j86WvoTI_1pSx2pYYXZTVvy5j8C5WQBKC9MDYo" data-id="2043344673157" alt="A picture containing vector graphics

Description generated with very high confidence"></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 2:29 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4418465] - Conversation with خالد</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system;background:#F37934">Reminder
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Problem Statement: Missing item<br>
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Order Date : 24/05/2022<br>
Order ID: 6145444696<br>
Tracking ID: 47516295610<br>
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Assistance Required: Need missing item<br>
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Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side. Also, the cx received 1 shipping box out of
 2.<br>
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The missing item are: 164614636 - - Styli Satin V Neck Cami Scallop Trim Lace Detail Slip Dress - (quantity 1)<br>
164541404  - - Styli Non Padded Contrast Lace Neck Side Slit Detail Satin Babydoll and Thong- (quantity 1)<br>
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Regards,<br>
The Support Team<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 30 May at 2:16 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4418465&amp;data=05%7C01%7CMarniel%40aramex.com%7Cc0008d27a8e04d3fa94508da43b99747%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637896761646153145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=MbBogmb8BBW1UhtP69YCMgKXYg5Gz3MFf9oALOGtVLo%3D&amp;reserved=0" rel="noreferrer">
#4418465</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Missing item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 24/05/2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6145444696</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 47516295610</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need missing item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer placed order for 12 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 12 items has been
 shipped/Delivered from our side. Also, the cx received 1 shipping box out of 2.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The missing item are: 164614636 - - Styli Satin V Neck Cami Scallop Trim Lace Detail Slip Dress - (quantity 1)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">164541404  - - Styli Non Padded Contrast Lace Neck Side Slit Detail Satin Babydoll and Thong- (quantity 1)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 30 May at 2:09 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا خالد،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4418465:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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