Subject: Note Added - [#4417988] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 10:58:11 +0000

Hi ,    Ghadeer added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4417988    Subject:  Delivery   Requester: Masumbasar    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears ,</div>
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<div class="MsoNormal">We attempts the shipment many times and the customer didn’t answer.
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<div class="MsoNormal">Thank you</div>
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<table style="BORDER-TOP: 0px; FONT-FAMILY: 'Tahoma', sans-serif; BORDER-RIGHT: 0px; VERTICAL-ALIGN: top; BACKGROUND: #ffffff; BORDER-COLLAPSE: collapse; BORDER-BOTTOM: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; BORDER-LEFT: 0px; MARGIN: 0px; PADDING-RIGHT: 0px" cellspacing="0" cellpadding="0" width="442">
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<a style="TEXT-DECORATION: none; OUTLINE-WIDTH: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0px; OUTLINE-COLOR: invert; PADDING-RIGHT: 0px" href="#" rel="noreferrer"><img style="PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0px; MARGIN: 0px auto; DISPLAY: block; PADDING-RIGHT: 0px" src="https://www.splonline.com.sa/emailSign/logo-xl.jpg" width="92" height="75">
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<span style="FONT-SIZE: 10pt">Ghadeer F. Siraj</span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 10pt">غدير سراج</span> </h1>
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<span style="FONT-SIZE: 8pt"></span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt">محلل عمليات التجارة الالكترونية</span> </h6>
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<span style="FONT-SIZE: 8pt">M. <font color="#153c3f">  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt; COLOR: #00c8e1">T. <font color="#153c3f">+966112897834</font>
</span><span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt; COLOR: #00c8e1">E. <font color="#153c3f">17834</font>
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<span style="FONT-SIZE: 8pt">E. <font color="#153c3f">[email-masked]</font></span> 
<span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt">W.</span> <a class="txt-light" style="FONT-SIZE: 8pt; TEXT-DECORATION: none; COLOR: #00c8e1; OUTLINE-WIDTH: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0px; OUTLINE-COLOR: invert; PADDING-RIGHT: 0px" href="https://splonline.com.sa/" target="_blank" rel="noreferrer">
<font color="#153c3f">SPLonline.com.sa</font></a> </h6>
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2929 Rayhanah Bint Zaid - Al Arid Dist.<br>
Riyadh 13337 - 8118    Kingdom of Saudi Arabia</div>
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This email has been sent from Saudi Post | SPL. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. If you are not an intended recipient, please notify the sender and delete this email from your
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 1, 2022 1:48 PM<br>
<b>To:</b> Rashed S. AlMusharraf &lt;[email-masked]&gt;; Ghadeer F. Siraj &lt;[email-masked]&gt;; Sami S. AlQarni &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> [EXTERNAL]Fwd: [#4417988] - Delivery</div>
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<strong><span style='font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-family:"Calibri",sans-serif;color:black'> : This email is not from Saudi Post | SPL. Do not click
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4417988" rel="noreferrer">#4417988</a> raised by Masumbasar (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reminder<br>
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Problem Statement: Late Delivery<br>
Order Date : 26/05/2022<br>
Order ID: 6145805943<br>
Tracking ID: CRDSAL0509925622<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​27/05/22 but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards<br>
Amirh</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 30 May at 6:45 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">monir hossain</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>monir hossain<br>
<b>Bot: </b>Hi Monir Hossain ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6145805943<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0570148843</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Monir. Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:34 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">my order number #6145805943</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">yesterday i raised a complaint regarding my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:36 PM, 30th May</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I ordered cash on delivery but the delivery guy called me he said there is no cash payment also he can't deliver to my address i have to go to his location and collect the Items</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">he said if I not go to him he will cancel my order and i must pay by card not cash</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:38 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">what,s wrong</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:39 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. and still We follow up on your case.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:40 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:41 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">no thank you that means if I not go to him he will cancel my order right</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:42 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">very poor delivery service by centerpoint.</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:42 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused and for the delay.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:43 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we are working on your case, and we have esclated it to the shipping partner</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:43 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">why they let people order cash on delivery if that really not work</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:43 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">yesterday I have send a mail also but still didn't get any feedback</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:44 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We are on it sir</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:44 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:45 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">monir hossain</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">no</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:45 PM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1044" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:45 PM, 30th May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/619176007916666" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4417988:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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