Subject: Note Added - [#4413431] 6145360766 Missing Item and Wrong Size
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 08:04:13 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413431    Subject:  6145360766 Missing Item and Wrong Size   Requester: Arjelabila    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per shipment details there is only 1piece/package and same delivered to customer.
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>05/28/22 1415</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, May 29, 2022 9:14 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4413431] - 6145360766 Missing Item and Wrong Size</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4413431&amp;data=05%7C01%7CMarniel%40aramex.com%7Cc05664e2027243031ade08da41321348%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637893980565732145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=bc6ARcVIc8PIKz9Rl8bdk9MCPZ%2BhxyxYAmJ3W6JonaI%3D&amp;reserved=0" rel="noreferrer">
#4413431</a> raised by Arjelabila (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : 24/05/2022<br>
Order ID: 6145360766<br>
Tracking ID: 47516090904<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received5 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side.<br>
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The missing item is  (​164176881 - - NSW Contrast Full Zip Closure High Neck Jacket and Pants Tracksuit Set)<br>
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Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Amirh<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 29 May at 9:08 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Hi Arjel Abila<br>
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Thank you for contacting us.<br>
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<strong><span style="font-family:-apple-system">Please accept our full apologies for the inconvenience caused.</span></strong><br>
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<strong><span style="font-family:-apple-system">Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.</span></strong></b>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this
 time. You can return online purchases through the below three channels:<br>
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·You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy.<br>
·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any store.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to contact us for further assistance.<br>
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your friends,<br>
Support Team.</span></div>
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