Subject: Ticket Assigned - Conversation with shahbaz ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 10:55:44 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahbaz ahmad shahbaz ahmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahbaz Bot:  Hi Shahbaz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560281040 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  Hi Agent:  Could you please share your order number so that I can assist you further? Customer:  I want to return an item i purchase online but there is no option  coming to retur that item Customer:  6143297421  order number Agent:  whats item it is ? Customer:  It was received in 2 shipment and from second shipment 1 item i want to return as i received damaage product Agent:  whats the name of the item ? Agent:   I have not received a response from you still, please confirm if we are still connected? Customer:  1 min Customer:  I will send now Customer:  IMAGE Customer:  This one Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Customer:  ? Customer:  Anything ? Agent:  we will return the amount to my credit wallet for you Customer:  Okey Agent:  is there anything more I can assist you with? Customer:  No thats it thanks Customer:  Hi Customer:  Okey Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  When i will receive my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shahbaz ahmad Bot:  Hi Shahbaz Ahmad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145197019 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:52 PM, 28th May                   Amirah                   Hi Shahbaz    , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:52 PM, 28th May                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:53 PM, 28th May                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:53 PM, 28th May                   Amirah                   Do you have any other inquiries that we can help with?           02:53 PM, 28th May                     shahbaz ahmad                    I know my order is under process but when will i receive it  5 days is over and before i was placing order it was showing 26 may i will get it.           02:53 PM, 28th May                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:54 PM, 28th May                     shahbaz ahmad                    Ok           02:54 PM, 28th May                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:55 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4412204