Subject: Note Added - [#4393477] update the order status
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 04:59:51 +0000

Hi ,    Vishwajeet Singh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4393477    Subject:  update the order status   Requester: ميمي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Approved…</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Vishwajeet Singh</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Corporate Supply Chain</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Landmark Tower Dubai Marina</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Mobile  :- +971-585429874</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F3864'>Landline :- +971-45174259</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#1F3864">[email-masked]</span></a></span></div>
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<div>From: FarEye Support &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, May 26, 2022 4:45 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#4393477] - update the order status</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We would like to inform you that we are proceeding with ticket # 303441 closure. Below is the summary for your reference.</span></div>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Issue Raised:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> status update request</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Solution Provided:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> customer did not respond</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Root Cause or RCA id:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> NA</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Is Permanent Solution Required:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> NA</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Permanent Solution (If Any):-NA</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> </span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>JIRA ID:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'> NA</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Wed, 25 May at 7:53 AM
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Tue, 24 May at 1:46 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Sir/Mam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response.<br>
Please do respond to us if you need further assistance. We will be happy to help you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 23 May at 7:26 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Vishwajeet,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly provide your approval so that we can proceed further. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/303441" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/303441</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Ankit</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">FarEye</span><span style='font-family:"Tahoma",sans-serif;color:#1155CC'>- Enabling Digital
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<span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif'>Call: </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>+91 70-6595-6595 </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>||<a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#2C5CC5">www.getfareye.com</span></a>||
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif'>7+ Mentions </span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Chicago   |   London   |   Dubai   |   Singapore   |   India</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Mon, 23 May at 7:23 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement: Update the order status </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 6144630201</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date :  20/05/2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tracking ID: 47515084702</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required:  Please update the status of the order .</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: as per Hybris the status is IN_PROGRESS and the cx is saying he already received the order and needs to create a return request.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly, update the order status.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>303441:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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