Subject: Ticket Assigned - Conversation with marikris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 09:27:05 +0000

Hi Amira Alanaz,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marikris marikris                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marikris Bot:  Hi Marikris ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505981954            01:08 PM, 25th May                   Amirah                   Hi  Marikris  , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           01:09 PM, 25th May                     marikris                    I just want to ask my refund  because until now i didn't recieve my refund could help me           01:11 PM, 25th May                   Amirah                   Could you please share your order number so that I can assist you further?           01:12 PM, 25th May                   Amirah                   Could you please share your order number so that I can assist you further?           01:15 PM, 25th May                     marikris                    614402166           01:15 PM, 25th May                     marikris                    and also this one 6130273698 this 2nd time I didn't received my refund           01:16 PM, 25th May                   Amirah                   Please provide me with the correct order number           01:16 PM, 25th May                     marikris                    Sorry this 6144021611           01:18 PM, 25th May                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:19 PM, 25th May                     marikris                    I just want to know why until   now i didn't receive my refund           01:20 PM, 25th May                     marikris                    Thank you so much           01:20 PM, 25th May                   Amirah                   We would like to inform you that we have processed the refund of amount (79 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:20 PM, 25th May                     marikris                    I already  check  but until now still not receive in my credit           01:21 PM, 25th May                   Amirah                   Please provide us with a picture of the problem           01:22 PM, 25th May                     marikris                             01:23 PM, 25th May                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           01:24 PM, 25th May                   Amirah                   Do you have any other inquiries that we can help with?           01:24 PM, 25th May                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 25th May                     marikris                    Can you check also this one 6130273698 this  can i refund coz o did not receive this thank you so much           01:26 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4400631