Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 05:30:10 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  My Account  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Reminder reminder reminder
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Kind Regards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:4.0pt;font-family:"Arial",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style='font-family:"Century Gothic",sans-serif;color:#002060'>Noufal Chalil</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#0D0D0D'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#002060'>
</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:black'>Key Account Executive
</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#0D0D0D'>|</span></b><span style='font-family:"Century Gothic",sans-serif;color:#002060'>
</span><b><span style='font-family:"Century Gothic",sans-serif;color:red'>EXPRESS
</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#000818'>FORWARDING SERVICES</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:black'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:10.0pt;font-family:Wingdings;color:#000818">(</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#000818'> :
</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>+966-12-6977232 Ext: 231</span></b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'> |
</span><b><span style="font-size:10.0pt;font-family:Wingdings;color:#000818">)</span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#000818'>
</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#000818'>:
</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>+966-56 941 7493</span></b><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#0D0D0D'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:24px;margin-top:2px;width:515px;height:29px"><a href="https://wa.me/966570110747" rel="noreferrer"><img width="515" height="29" style="width:5.3645in;height:.302in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTcwNzgzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i-Il69gxBlHisFFAa4mGAZIYqdcitqLovx-mmEVHNJo" data-id="2043339707831" alt="How is our service? Share your feedback via our official WhatsApp"></a></span><a href="https://wa.me/966570110747" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Arial Unicode MS",serif;color:black;text-decoration:none'><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTcwNzgzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qlHV4PPhnhMApblHDbCRutHZcRDJrFWTsI0yMyOPzQU" data-id="2043339707832"></span></a><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;text-transform:uppercase'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<u><span style='font-size:6.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Please note: Any and all business undertaken, including advice, information or service provided, whether gratuitously or not, is transacted subject to
 EFS Standard Trading Conditions, copy of which can be made available upon request or can be viewed on our website</span></u><span style="color:black"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Noufal Chalil (SA-JED EFS LOGISTICS) <br>
<b>Sent:</b> Tuesday, March 22, 2022 7:58 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3869946] - My Account</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Since you failed to refund the payment even after two months I will publish it in social media.
</span></a></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-bookmark:_Hlk33021719"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white"><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002060'>Kind Regards</span></b></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style="mso-bookmark:_Hlk33021719"><span style='font-size:4.0pt;font-family:"Arial",sans-serif;color:#002060'></span></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:#002060'>Noufal Chalil</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:#0D0D0D'>|</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:#002060'>
</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:black'>Key Account Executive
</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:#0D0D0D'>|</span></b></span><span style="mso-bookmark:_Hlk33021719"><span style='font-family:"Century Gothic",sans-serif;color:#002060'>
</span></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:red'>EXPRESS
</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:#000818'>FORWARDING SERVICES</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-family:"Century Gothic",sans-serif;color:black'></span></b></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-bookmark:_Hlk33021719"><b><span style="font-size:10.0pt;font-family:Wingdings;color:#000818">(</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#000818'>
 : </span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>+966-12-6977232 Ext: 231</span></b></span><span style="mso-bookmark:_Hlk33021719"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>
 | </span></span><span style="mso-bookmark:_Hlk33021719"><b><span style="font-size:10.0pt;font-family:Wingdings;color:#000818">)</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#000818'>
</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#000818'>:
</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:black'>+966-56 941 7493</span></b></span><span style="mso-bookmark:_Hlk33021719"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#0D0D0D'></span></b></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-ignore:vglayout;margin-left:24px;margin-top:2px;width:515px;height:29px"><a href="https://wa.me/966570110747" rel="noreferrer"><img width="515" height="29" style="width:5.3645in;height:.302in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTcwNzgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CegDdoV66kMUtygoTmkLDorP9ILbw7ZKwnTQt_vDV1o" data-id="2043339707834" alt="How is our service? Share your feedback via our official WhatsApp" title=""></a></span><span style="mso-bookmark:_Hlk33021719"></span><a href="https://wa.me/966570110747" rel="noreferrer"><span style="mso-bookmark:_Hlk33021719"><span style='font-size:7.0pt;font-family:"Arial Unicode MS",serif;color:black;text-decoration:none'><img width="31" height="31" style="width:.3229in;height:.3229in" id="Picture_x0020_28" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzOTcwNzgzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qlHV4PPhnhMApblHDbCRutHZcRDJrFWTsI0yMyOPzQU" data-id="2043339707832"></span></span><span style="mso-bookmark:_Hlk33021719"></span></a><span style="mso-bookmark:_Hlk33021719"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;text-transform:uppercase'></span></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-bookmark:_Hlk33021719"><u><span style='font-size:6.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Please note: Any and all business undertaken, including advice, information or service provided, whether gratuitously
 or not, is transacted subject to EFS Standard Trading Conditions, copy of which can be made available upon request or can be viewed on our website</span></u></span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 21, 2022 6:28 PM<br>
<b>To:</b> Noufal Chalil (SA-JED EFS LOGISTICS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3869946] - My Account</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Noufal,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused, This is surely not the experience we want our customers to have when they shop with us. <br>
<br>
We have forwarded your query to our finance team and will be in touch with you asap to assist you in resolving this concern.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to please allow us some time so we can work on this and do the needful.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3869946:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3869946