Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 13:08:41 +0000

Hi Amira Alanaz,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Your response is the same as the previous complain I sent for my 1st order (auto generated response, indeed).</div>
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<div>The problem is with your courier partner, they don’t want to deliver it to my location/house. They wanted to pick it up from their hub! Many times I called them to deliver it to me but failed! Is this the kind of service you are catering to your customers? </div>
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<div>Cancel my order and refund my payments accordingly! </div>
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<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, May 17, 2022, 11:13 AM, Max &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv3456538186"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize for this unexpected delay in delivery of your order. This is definitely not the kind of experience we wish for you when placing the order with us.</div>

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<div>As we can see your order has been shipped out already from our warehouse under the following AWB:  CRDSAL0495480722 , you can track your order here:  <a rel="noreferrer" target="_blank" href="https://splonline.com.sa/en/shipmentdetailsstatic/?tid=CRDSAL0495480722">https://splonline.com.sa/en/shipmentdetailsstatic/?tid=CRDSAL0495480722</a>
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<div>We request you to please share with us your contact number as well as your full address so that we can arrange the delivery for you accordingly.</div>

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<div>We are looking forward to hear from you soon. Thank you for your help!</div>

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<div>Your Friends,</div>

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<br>
The Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4364332